الخطوط العريضة

 

Component One: The Key Roles of Supervisors and Managers

The Role of the Supervisor

• Moving from "Doing" to "Planning and Supervising"
• Being responsible for results
• Acting as a role model
• Supervisory responsibilities: What does that entail?
• Myers-Briggs Type Indicator (MBTI) Assessment and Interpretation of your results

Developing a "Management" Mindset

• Clarifying your authority and limitations
• Identifying traditional and current supervisory roles
• The importance of setting the right example
• Working with older, more experienced workers, former peers
• Managing a diverse workforce
• Maintaining work balance

The Thinking and Planning Processes

• Steps in the planning process
• Setting goals and objectives
• Prioritizing the workload
• Establishing a routine that works for you
• A few basic tricks for controlling your paperwork
• Multitasking

Component Two: Effective Leadership and Team Motivation Techniques

The Supervisor as a Leader

• What is leadership? Can anybody do it? Becoming a role model
• Competencies of great leaders
• What does the situation demand and how should you respond?
• Your leadership style: implications in the workplace
• Rating your leadership style

The Supervisor and the Team

• Defining teams in the 21st century
• Creating a non-threatening environment
• The four stages of teambuilding
• Behaviors of successful teams
• The supervisor's role in building a team
• Valuing the diversity of the team
• Building trust, overcoming resistance
• How personality profiling (MBTI) impacts a team
• Cautions and considerations
• Predictions about teams
• Team frustrations and type dialogue

Motivation Techniques

• What do we value in work?
• Fundamental motivational techniques: Telling and asking employees
• Creating opportunities to achieve
• Motivating without money
•  Dealing with morale issues

Component Three: Improving Delegation, Problem-Solving & Decision-Making Skills

Delegating Tasks

• The benefits and drawbacks of delegating
• What things should not be delegated to others
• How to delegate effectively
• How to be fair when establishing work assignments and targets
• Proven approaches to getting employee cooperation

The Supervisor and the Problem-Solving Process

• Developing problem-solving skills
• Recognizing and identifying the problem at hand
• Gathering information
• Generating possible solutions
• Using problem-solving tools
• Analyzing options and deciding on a solution
• Developing criteria
• Implementing the solution
• Sharing information
• Practical problem-solving skills for your team

The Supervisor and the Decision-Making Process

• What types of decisions do supervisors and administrators face?
• Ensuring your decisions are adhered to and supported
• Decision-making tools

Component Four: Employee Conflict Resolution and Performance Evaluation

Managing and Resolving Conflict

• How to deal with a difficult employee
• What to do when two employees don't get along
• Ways to resolve internal squabbles
• Simple but effective strategies for dealing with complaints
• A roadmap for resolving an employee grievance

Developing Your People Through Performance Management

• Developing a Performance Management System
• How to control tardiness, absenteeism, poor performance
• The importance of documenting what you do
• Simple measures for dealing with harassment or discrimination

Performance Appraisals

• Why do appraisals?
• What to do before, during and after the appraisal
• Maintaining exceptional performance
• Dealing with problem performance
• Discipline - A step-by-step approach
• How to "fire" an employee…
• Common mistakes new supervisors make

Component  Five: Communications Skills Training/Staff Development

Communicating for Results

• Understanding the implications of your leadership style on your communication process
• Recognizing the barriers to good communication
• Developing effective listening skills
• Steps for becoming a good listener
• Developing effective questioning and probing techniques
• Asking questions so you don't get evasive answers
• Giving and receiving feedback
• Understanding non-verbal messages: yours and theirs

Communicating Expectations

• Setting standards and targets
• What to do when employees complain about too much work
• Giving feedback to employees
• The right way to give praise
• How to criticize without making workers angry
• Guidelines for effective feedback
• How to ask for feedback on your own performance

Training Employees

• How to prepare an employee for training
• Developing your own training skills
• Steps to effective training
• Coaching after the training is done
•  Anticipating problems

 

من ينبغى أن يحضر

 

Management

 Managers

 Supervisors

 Human Resources

 Marketing

 Sales

المدة

5 أيام