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الأهداف
Skills developed during KT’s Problem Solving & Decision Making workshop enable you to:
- Conduct root cause analysis (RCA) on complex problems.
- Make tough decisions aligned with operational priorities.
- Identify and plan for the resolution high-priority issues.
- Understand and proactively manage risks and opportunities.
- Ask the right questions to find hidden insight.
الخطوط العريضة
- Definitions
- Factors that help effective decision making
- 6 C’s of decision making
- Inherent personal traps
- Conceptual blocks to creativity
- Types of conceptual blocks
- Barriers to creativity
- Three components of creativity
- Tools for creating new ideas
- Attribute listing
- Brainstorming
- Visioning
- Tools for defining problems
- Kipling method
- Problem statement
- Challenge method
- 6 thinking hat
- Creating a creative climate
- Problem solving styles
- Steps in problem solving
- Defining the problem
- Identifying success criteria
- Understanding the problem environment
- Generating alternative solutions
- Analyzing facts, hidden assumptions, and unexpected impacts
- Selecting the best decision
- Tips for building up your problem-solving toolbox
- Tools for understanding complex situations
- Appreciation
- Drill-down
- Cause & effect diagrams
- System diagrams
- SWOT analysis
- Risk analysis
Day Three:
- Tools for understanding complex situations (Continued)
- Porter’s five forces
- Value chain analysis
- CATWOE
- Bringing it all together
- Developing a personal action plan
من ينبغى أن يحضر
- This program is designed for all Team leaders and professionals who wish to improve the accuracy of their conclusions and decisions
- Individuals who desire to develop critical thinking and problem solving as a core competency
- Professionals who are looking for a refresher program on how to analyses problems and develop potential solutions
المدة
5 أيام
