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الأهداف
By the end of this Training Workshop, each participant will be able to:
- Analyze the basic principles underlying perception and human behavior.
- Compare one-way versus two-way communication and analyze the verbal and non-verbal components of the communication process.
- Identify their personal listening styles and cite different approaches to improve their listening skills.
- Role-play different personality types and identifies effective ways to deal with them.
- Apply assertiveness skills in personal and professional situations.
الخطوط العريضة
- Perception and Human Behavior
- The Significance of Perception in human Relationship
- The Process of Dealing with Difference
- The Process of Verbal Communication
- Definitions and barriers
- The Power of voice and tone of voice
- One-way versus two-way Communication
- Asking effective questions
- The Importance of Listening
- Tips to improve Listening Skills
- Self assessment
- Non verbal Communication guides
- Culture differences
- Understanding body-language
- Dealing with Different Personalities and Difficult People
- Ways to Cultivate Relationship and Resolve Conflict
- Basic Assumption about Assertiveness
- Assertiveness
- What is assertiveness
- When to be assertive
- How to be assertive
- Advantages of being assertive
- Difference between assertiveness, aggressive and passive behavior
من ينبغى أن يحضر
This program is designed for those who feel that they need to improve their communication skills to be able to communicate more effectively and more easily with the people they deal with at work and outside work.
المدة
5 أيام
