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الأهداف
Positive first impressions and excellent customer care are essential ingredients in the success of any company. Participants on this course will gain understanding of their role in making the company successful and the importance of customers.
Techniques for improving communications skills, professionalism and positive personal image are strongly emphasised.
الخطوط العريضة
- Understanding ‘excellent customer service’ and bad customer service.
- Communication Skills, assertiveness and positive attitude
- Barriers to effective communication
- Listening Skills
- Speech patterns; grammar and using positive language
- Body language, personal presentation, first impressions, greeting people
and receiving visitors. - Telephone skills and etiquette; screening incoming calls, message-taking
and effective business calls. - Proactive employee attitudes; Knowledge of company’s products/services.
- Sales Enquiries, customer complaints and awkward customers.
- Developing a customer relations policy; devising guidelines for frontline staff.
- 14 Key Elements in Excellent Customer Service.
من ينبغى أن يحضر
Front office staff ,Reception staff and Secretaries
المدة
5 أيام
