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الأهداف
- Learn roles of the new manager
- Discover your role and responsibilities as a supervisor or new manager as it relates to planning, executing, and monitoring your duties
- Learn how to avoid the number one mistake of new managers-micro management
- Utilize the Myers-Briggs Personality Indicator to understand the 16 combinations of personality types.
- Gain an understanding of the communication loop and learn how to avoid obstacles to communication
- Gain the skills needed to master active listening
- Learn how to conduct performance reviews and provide effective feedback
الخطوط العريضة
1. Roles and Responsibilities of a New Manager:
- Roles and Responsibilities of a New Manager
- People Management
- Evolution of Organizations
- Comparisons of Generational Values
- The Three Functions of Management
- Skills Required at Different Levels of Management: KATZ
- Management Skills
2. Leadership:
- Leadership
- Leadership Theories
- Trait Theory
- How Do You Rank?
- Managerial Styles
- Directive vs. Supportive Behavior
- The Basic Concept
- Diagnostic Judgments
- Superior Leaders
- Characteristics of Superior Leaders
3. Interpersonal Communications Skills:
- Communications Model
- Communication Loop
- Obstacles to Communication
- Effective Interpersonal Communication
- The Interpersonal Gap
- Intentions
- Effect
- Describing vs. Expressing Feelings
- Two Transformations
4. Effective Listening:
- Listening with Understanding
- Listening Questions
- Active Listening
- What Is Active Listening?
- Active Listening Exercise
- Listening Observer Worksheet
- Types of Questions
5. Performance Management:
- What Is Feedback?
- Feedback Takes Many Forms
- Effective Feedback
- Behavior Description
- Feedback Model
- Principles of Performance Management
- Performance Management
- Performance Reviews
- The Performance Management Cycle
6. Motivation:
- What Is Motivation?
- Popular Theories
- Maslow's Hierarchy of Needs
- Herzberg
- Motivation Cycle
- Positive Cycle: Negative Cycle
- Team Performance
- How to Motivate
- Motivators
- Motivation Exercise
7. Delegation:
- Delegation Process
- When to Delegate
- Advantages of Delegation
- Delegation Dilemma
- Delegate Menial Tasks
- Delegating a Challenging Job
8. Dealing with Conflict:
- Understanding Conflict
- What Is Conflict?
- What Conflict Causes
- Constructive vs. Destructive
- Dealing with Conflict
- Methods of Dealing with Conflict
- Three Types of Anger
- Three Steps for Dealing with Anger
9. Dealing with Difficult People:
- Difficult People
- Cause and Effect
- Types of Difficult People Delegation Review
من ينبغى أن يحضر
- Management
- Managers
- Supervisors
- Human Resources
- Marketing
- Sales
المدة
5 أيام
