| تاريخ البداية | تاريخ النهاية | الدولة | المدينة |
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الأهداف
Acquire a clear understanding of the objectives, functions and various forms of business documents used in the organization so as to improve the skills of allied tasks, namely:
* Verbal and instrumental communication.
* Periodic reporting.
* Interdepartmental correspondences.
* Time management
* Arranging management meetings & conferences.
* Scheduling appointments with management team and visitors.
* Perform all secretarial duties.
الخطوط العريضة
Module I: Introduction to Office Management.
- Concepts of Management.
- Management Vs. Administration.
- Managerial Process.
- Leadership.
- Privacy & Confidentiality At Office Work.
- Organizational Loyalty.
- Job Satisfaction.
Module II: Work Environment:
- Infrastructure Components.
- Organization Chart.
- Job Description, Job Title and Job Tasks.
Module III: Management Of Behavior At Work Environment:
- Communication Skills.
- Stress Management.
- Problem Solving.
- Decision Making.
- Team Working.
- Time management.
- Body Language.
Module IV: Customer Relations:
- Customer Satisfaction.
- Types Of Customers.
- Handling Aggressive Types Of Customers.
من ينبغى أن يحضر
المدة
5 أيام
