الخطوط العريضة

• The concept of quality
• Quality costs and their categories
• Defect prevention concept
• The system approach to QA

• Quality creator and quality user
• Organization for quality and quality systems
• Customer-supplier relationships: internal and external
• Quality and productivity tradeoff
• Customer-Related Processes
• Definition of requirements
• Review and approval
• Customer communication
• Quality of Design
• Design planning
• Design verification and validation
• FMEA techniques
• Quality function Deployment (QFD)
• Supplier selection and evaluation
• Process planning
• Production planning
• Dispatching processes
• Monitoring of processes
• Sampling plans
• Inspection processes
• Control of measurement methods and devices
• Packaging and labeling
• Storage and retrieval
• Delivery processes
• Post-sales activities
• Statistical Quality Control
• Process capability Studies.

من ينبغى أن يحضر

• Quality management and quality control managers and their subordinates.

المدة

5 أيام