+۹٦٦ ۹۲۰۰۰۷۷۷۱
الدعم الفني التقني للحاسب الالي
الأهداف

الخطوط العريضة

 

Module 1: Introduction to Computers

  • Describe the major milestones in the development of the modern computer
  • Define your role as a modern computer technician

Module 2: Understanding Electronic Communication

  • Understand how a computer transmits and receives information
  • Explain the principles of computer language
  • Understand the concept of an electronic bus

Module 3: An Overview of the Personal Computer

  • Describe the three stages of computing
  • Define the primary components that make up a computer
  • Identify additional support hardware for a computer
  • Understand the functions of some of the add-on hardware

Module 4: The Central Processing Unit

  • Describe how a microprocessor works
  • Define different types of processors and describe their advantages and limitations
  • Decide whether a CPU is worth upgrading, find the type of CPU required for upgrade, install a new CPU

Module 5: Power Supplies

  • Define the current and voltage requirements for a computer power supply
  • Identify when you need to replace a power supply
  • Specify the correct surge suppressors for a computer system
  • Select a backup power supply for a computer system
  • Determine the types of problems that can be caused by power supplies
  • Know when to check and when to replace a power supply
  • Plan how to protect your system from external power supply problems

Module 6: Motherboard and ROM BIOS

  • Identify the primary types of PC cases
  • Explain how the case helps to protect the PC and surrounding devices from electromagnetic interference
  • Identify a motherboard and its functions
  • Locate and define the components of a motherboard
  • Safely remove and replace a motherboard
  • Identify the different types of ROM
  • Modify the CMOS settings in a computer

Identify POST codes and take appropriate corrective action when a problem is identified

 

Module 7: Memory

  • Identify basic concepts related to computer memory
  • Define the types of memory and describe their advantages and disadvantages
  • Explain memory upgrade options and issues
  • Use hexadecimal numbers
  • Define the different types of memory access
  • Optimize memory allocation

Module 8: Expansion Buses, Cables, and Connectors

  • Identify the different types of expansion buses in a computer
  • Understand the difference between the system bus and the expansion bus
  • Define addresses
  • Describe the attributes and limitations of an IRQ
  • Identify the causes of conflicts within a computer
  • Locate and resolve hardware conflicts
  • Identify cables and connectors by their names and functions

Module 9: Basic Disk Drives

  • Describe floppy disk drive technology
  • Troubleshoot a floppy disk drive problem
  • Explain the operation of a hard disk drive
  • Define the different types of hard disk drives, including their advantages and disadvantages
  • Partition a hard disk drive
  • Troubleshoot hard disk drives

Module 10: Advanced Disk Drive Technology

  • Define the advantages of using CD-ROMs
  • Explain the differences between CD-ROMs and DVDs
  • Install and operate both CD-ROM and DVD drives
  • Configure the newer large-capacity hard disk drives
  • Define the limitations of hard disk drives
  • Identify the advantages and disadvantages of SCSI connections
  • Define the advantages and disadvantages of a SCSI system
  • Determine whether a SCSI system is best for your client
  • Set up a SCSI system

Module 11: The Display System

  • Identify the various types of monitors
  • Recognize the components of monitor resolution
  • Determine the amount of video memory your system requires
  • Troubleshoot common monitor problems
  • Understand how flat-panel displays differ from CRT systems
  • Know what is required to install a flat-panel display
  • Identify the different types of display adapters
  • Understand display memory and how it affects quality and performance
  • Select the right card for a monitor
  • Understand the basic criteria used to advise a customer about display-system options
  • Troubleshoot common display problems

Module 12: Printers

  • List the various types of printers and their advantages and disadvantages
  • Possess a working knowledge of laser printers. Troubleshoot printer problems
  • Identify the differences between parallel and serial printers
  • Understand expansion cards and how to use them

Module 13: Portable Computers

  • Distinguish among the different categories of portable computers
  • Identify the unique components of portable systems
  • Define the unique problems of portable systems
  • Distinguish among the different types of computer cards designed for portable computers

Module 14: Connectivity and Networking

  • Define basic networking concepts and describe how a network functions
  • Configure and change network interface cards
  • Define basic Internet terms

Module 15: Telecommunications: Modems and the Internet

  • Define how modems transmit data
  • Define the difference between serial and parallel data transfer
  • Install a modem
  • Troubleshoot basic modem and communication problems
  • Set up and test a modem

Module 16: Operating System Fundamentals

  • Define an operating system
  • Explain the fundamental roles the operating system plays in computer operations
  • Understand the development of the PC-based operating environment from early DOS to modern Windows systems
  • Explain the role of the command-line interface
  • Be familiar with key DOS terms
  • Use the primary command prompt applications
  • Understand the functions of CONFIG.SYS and AUTOEXEC.BAT
  • Explain the differences among the major file systems used on today's PCs
  • Understand why different types of media (magnetic, CD-ROM, and so on) have different file systems and attributes
  • Understand how to choose which file system to use on a new hard drive or floppy disk
  • Understand file attributes and how they are used

Module 17: Introducing and Installing Microsoft Windows

  • Differentiate among the current versions of Windows
  • Know the basic features, system requirements, intended users, and uses for the different versions of Windows currently on the market
  • Prepare a system for a new Windows installation or upgrade an existing one
  • Manage a dual boot configuration
  • Choose the best method for setting up Windows 98 and Windows 2000
  • Describe the issues and features with the different types of setup approaches
  • Install Windows 98 and Windows 2000
  • Troubleshoot problems in installation with both operating systems

Module 18: Running Microsoft Windows

  • Understand the Windows 98 system architecture
  • Understand how Windows 98 handles tasks and allocates memory
  • Identify the elements of the boot process and core files of Windows
  • Understand the Windows 2000 system architecture
  • Understand how Windows 2000 Professional handles tasks and allocates memory
  • Identify the elements of the boot process and core files of Windows 2000
  • Understand the functions of the Registry Control Panel and the Microsoft Management Console
  • Understand how to configure system settings and add new hardware using the Control Panel
  • Understand basic use of the Windows 2000 Administrative Tools
  • Know the fundamentals of how to edit the Registry

Module 19: Maintaining the Modern Computer

  • Identify and describe the basic tools required to be equipped for working on computers
  • Describe the outside resources available to make your work more productive and effective
  • Explain the safety considerations and basic policies to be used when working with computer equipment
  • Describe the methods and tools available for planning computer maintenance
  • Identify and describe the basic system maintenance required for the typical desktop PC
  • Extend the useful life of computer hardware
  • Avoid major problems caused by unexpected downtime
  • Describe the methods and tools available for performing Windows maintenance
  • Identify and describe the basic regular maintenance steps required to maintain the Windows file system
  • Inspect, clean up, defragment, and back up data on both Windows 98 and Windows 2000- based computers

Module 20: Upgrading a Computer

  • Develop a systematic and logical approach to repairing a computer
  • Identify procedures for working on a computer
  • Identify basic procedures for adding and removing computer components
  • Describe the principles behind upgrading a computer
  • Define the limits of and expectations for upgrading a system

Module 21: Troubleshooting Techniques and Client Relations

  • Identify the steps in defining scope of a computer-related problem
  • Understand various troubleshooting techniques
  • Apply those techniques to resolve the problem
  • Identify some of the common problems encountered while using Windows
  • Understand the general strategy for resolving Windows operating system problems
  • Understand the system tools to restore and optimize performance
  • Use the proper tool to restore the System Registry
  • Troubleshoot problems with MS-DOS applications
  • Troubleshoot common printer problems
  • Identify the level of support needed to resolve a problem
  • Put techniques for offering good customer service to use

Module 22: The Basics of Electrical Energy

  • Explain the difference between electricity and electrical energy
  • Define the terms used to measure electrical energy
  • Identify basic electric and electronic components
  • Perform basic and advanced electrical energy tests
  • Define ESD. Avoid ESD
  • Identify high-voltage hazards

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5 أيام

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