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Objectives: Providing the participants with solid understanding of: • Quality systems including the concepts, the relevant standards, system planning processes, and system implementation and improvement • The roles of quality control in modern enterprises • Tools for detecting and solving quality problems • Quality improvement techniques
Contents: • The concept and dimensions of quality • Quality costs and their categories • Organization for quality • Quality systems • ISO 9001 standard • Customer-supplier relationships: internal and external • Quality and productivity tradeoff • Customer-Related Processes • Customer communication • Quality of Design • FMEA techniques, QFD • Quality in Procurement • Supplier selection • Supplier evaluation • Quality in Production • Monitoring of processes • Quality of Conformance • Sampling plans • Inspection plans • Control of measurement methods and devices • Attribute and variable data • Measures of central tendency • Measures of dispersion • Frequency distribution • Quality control charts • Measurement and analysis of variation • Common causes and assignable causes of variation • Concept of statistical stability • Process capability • Design and natural tolerances • Capability indices • Six sigma: meaning and applications • Acceptance sampling • Attribute sampling plans • Variables sampling plans • Problem solving tools
Who Should Attend? • Quality assurance and quality control managers and their subordinates in addition to quality improvement team leaders and members.
5 أيام
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