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الأهداف
- This course will provide you with practical guidance on how to deal with different types of people, influence and persuade others through the use of appropriate behaviors. It will lay the foundations for improving levels of self-confidence in the workplace and for developing interpersonal and influencing strategies to resolve future work-based problems.
- This training course is for individuals or groups focusing on their own interpersonal skills by increasing self-awareness, developing strategies for building and maintaining trust, developing interpersonal skills for successful interactions and dealing with difficult situations. This training course will help bring greater harmony and efficiency to the office by improving each person's own interpersonal skill and teaching managers, supervisors and staff how to:
- Understand effective communication and identify barriers that prevent it
- Assess their own interpersonal communication style
- Learn how their behavior affects others
- Choose words that are appropriate for each situation
- Use body language to help get their message across
- Learn how to give and receive constructive feedback
- Sharpen their listening skills
- Improve their assertiveness skills
- Increase understanding of how others perceive and respond to you
- Recognize the impact of your behavior on others
- Increase understanding of why it is important to build trust
- Identify what types of situations create conflict for you
- Develop skills to communicate positively in conflict situations
- Develop skills to give feedback in a constructive and non-defensive manner
- Learn how to develop strategies for dealing with difficult people and situations
- Learn how to receive visitors professionally
- Develop effective listening skills and focus on customer care
الخطوط العريضة
Understanding Interpersonal Communication:
- Defining what do we mean by interpersonal communication
- The process of interpersonal communication
- The skills of interpersonal communication
- The components of interpersonal communication
- The CMC a new of interpersonal communication
- Issues and controversies in interpersonal communication
- How useful are “popular” models of interpersonal communication
- Do man and women communicate differently?
Preparing to become a good Communicator:
- Communication model
- Communication through different tools/channels.
- What shapes the way we communicate others?
- Communication Barriers
- Communication Styles
Developing your listening skills:
- Reading between the lines
- Listening to touch types
- Clarifying the messages
How to talk so people will listen:
- Body Language
- Using your Voice Effectively
- Filtering Information
Non-verbal and Paralanguage Communication skills:
- Paralanguage
- Kinesics
- Chronemics
- Proxemics
- Appearance
- Haptics
Developing Emotional Intelligence:
- Self Awareness
- Empathy
- Persuading and Leading
How to ask good questions:
- The qualities of effective questions
- Seven majors of types of questions
- Three suggestions for asking questions
How to receive and understand the different feedbacks:
- Elements of effective feedback
- Before you deliver feedback
- Delivering bad news
- Feedback on your feedback
How to give and respond to different criticism:
- Types of Criticisms
- Different people with different responding to criticism
- How to give and deliver a healthy criticism to your stuff member
How to deal with people with different communication styles
- Difficult people to influence and their impact on you and the business.
- How to deal with difficult people.
- An assertive approach to dealing with conflict - what is 'Assertive' behavior and how does it differs from submissive and aggressive behavior?
- Ensuring that people remember you and your message for the right reasons - the impact of effective communications on your ability to influence.
- what is said; the words used
- the way it is said; the tone of voice
- how the person looks; the body language
- questioning and listening skills
- Building rapport - a four step approach.
- Techniques that can be used to support assertive behavior.
- being honest about what is relevant
- sticking to the bottom line - the 'Instant Replay' technique
- Negotiation as equals - an introduction to negotiation
من ينبغى أن يحضر
- Top, middle and new entry executives
- All professionals to improve their interpersonal skills to achieve greater potential.
المدة
5 أيام
