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الأهداف
This course aims to help salespeople improve their sales outcome by cultivating a positive mindset and client-centered selling approach. It focuses on the application of a consultative sales approach with the right set of selling skills to plan and control the sales cycle, building customer trust, addressing customers’ needs and making sales in the shortest possible time. The effective selling skills leverage on communication strategies that includes questioning, active listening, problem-solving, handling objections
الخطوط العريضة
Day One:
- Recognize the power and impact of positive sales mindset
- Understand the role of salesperson and consultative sales approach
- Develop the characteristics of a star salesperson
- Identify and map the buying motivation and needs of the customers
- Learn the steps of sales cycle – prospecting, presentation, closing and follow up
- Present and demonstrate your product and services confidently
- Plan and prepare to advance in the sales cycle and control selling situations
Day Two:
- Practice specific questioning techniques for uncovering customers’ intellectual and emotional needs
- Improve and adapt your communication styles to address different types of customers
- Apply empathy and active listening to read customers’ cues and interest
- Practice language skills to control flow, direction and tone of each sales call
- Develop professional manner to handle customer objections smoothly
- Deliver sales promises for customer trust and retention.
من ينبغى أن يحضر
Any sales executives or newly appointed salesperson who wants to master the art of fundamental selling skills. Also for sales professionals who want to refresh their sales skills.
المدة
5 أيام
