الخطوط العريضة

 

Setting Goals:

           ·          Defining goals setting

           ·          Thought to motivate you to set goals

           ·          Separating real from neurotic goals from ideals to action

 

Improving and managing a successful relationship with your boss

 

           ·          Deepen on your understanding of your managers challenges

           ·          Setting a solid foundation in the partnership

           ·          The non-communication manager

           ·          Dealing with difficult personalities

           ·          Manager/Secretarial partnership

           ·          Managing stressful situations –how to stay calm

           ·          Making a decision, does your boss permit you to take initiative?

 

 

Developing a productivity working relationship with your boss –how to make a winning team?

 

           ·          How do you find out about each other's personality traits to ensure a smooth working relationship?

           ·          Generating goodwill getting to trust each other?

           ·          How do you deal with your bosses changing moods?

           ·          Benefits of adapting your style to compliment your bosses style

           ·          Anticipating each other's needs –how to deliver before you are asked?

           ·          What are the main prerequisites for being a winning team?  

Communication

 

           ·          Elements necessary for good communication

           ·          Step to communicate well

           ·          Charting out your personality

           ·          Understanding your strengths and stresses

           ·          To be aware of the communication process in business.

           ·          To use the appropriate communication medium

           ·           To identify the procedures for planning and preparing a successful presentation

           ·           To be aware of the use of visual aids and technology in presenting information

           ·            Communication and gender and age

           ·           Dealing with difficult personalities through the right communication skills.

 

Managing your time and operations to increase your personal effectiveness

 

           ·          How to optimize the use of your time?

           ·          To learn the techniques of effective time management

           ·          Planning the first ten minutes

           ·           Avoiding the busy trap

 

Number of Techniques that Aim to Increase the Effectiveness of a Person in Getting the Things Done:

 

           ·          To-do list

           ·          Goal setting

           ·          Value and cost of meeting

           ·          Types of meetings

           ·          Successful meeting leader and participants

           ·          Meeting process

           ·          The manager / secretary meeting the second magic ten minutes

           ·          Learn how to control time during meetings

           ·          Controlling your telephone

           ·          Dissolving time loss causes

 

 

Creative thinking & problem solving

 

           ·          Defining problem solving

           ·          Planning your strategy

           ·          Exploring alternative decision

           ·          Taking real problems and working through them

           ·          Five style for dealing with conflicts

Building your reputation- What makes you a top of the range Executive Secretary:

 

        

من ينبغى أن يحضر

 

           ·          Secretaries

           ·          Executive Secretaries

           ·          Senior Secretaries

المدة

5 أيام