+۹٦٦ ۹۲۰۰۰۷۷۷۱
القوة في مخاطبة العملاء والثقة بالنفس
الأهداف

Objectives: • Discover ways to maximize your impact on any audience • Develop your voice as a powerful and persuasive tool • Hone the skills to shape and organize effective and memorable speeches and presentations • Make the most of your natural speaking style to ensure authenticity • Use words and effective body language to persuade an audience

الخطوط العريضة

Contents: • The difference between skills and strategies • Understanding the why’s and when's of influencing audiences • What kind of audience do you have? • Nine myths dealing with communication 1. amount of resistance versus the source of resistance 2. Supportive or unfriendly 3. move your audience in the richt direction 4. Persuading and informing are two different things 5. general strategies based on degree of resistance or support 6. Depending or not on statistics to influence people. 7. When to use the right words in different cases 8. matching your body language to your message  Enhancing your message to gain your intended results  creating believable and credible messages  Ensuring that your attitude supports rather than hinders communication  Speaking through silence. 9. Shall i change my communication styles with different age and gender? • The common reasons why an audience resists the plan, ideas, or point of view o conflicting values, attitudes, or loyalties. o apathy or skepticism. o a negative image of you as a communicator. o Audience perception  believe, attitude, and values o the role of giving facts to make people believe you- or act as you’d likr them to act • Keep people in the loop: how to fill the information vacuum • Apologizing: when and how? • How to give and receive the feedback from your audiences • Translation across communication styles • Identifying the four communication styles • Recognizing your style and the style of others • Strengths and blind spots of each style Bridging communication styles • Adapting your own approach to close communication gaps • Being flexible without compromising your identity Listening for improved understanding • Tools for active listening o Asking clarifying questions o Confirming the message o Demonstrating respect, empathy and sensitivity • Listening for the entire message

من ينبغى أن يحضر

Who Should Attend? • Senior executives and managers, including presidents, chief executive officers, vice presidents, directors and those involved in professional sales presentations

المدة

5 أيام

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