CATEGORY TYPE: Human Resources

COURSE NAME:Office Management


UPCOMING EVENTS


START DATE END DATE CITY/COUNTRY PRICE Request
This course can be scheduled at your convenience, to request this course please click here
INTRODUCTION:

This extremely intensive course will concentrate on providing you with all the skills and techniques you need to run your office systems effectively, while also equipping you with the ability to manage yourself and the others around you. Designed carefully to enhance your existing skills, it will provide you with a valuable survival kit to deal with every aspect of your role when you return to work. In a nutshell you will have the know-how and the confidence to create a dynamic and stimulating office environment where systems and people work effectively together to achieve the desired results.

OUTLINE:

 

Defining the Role of the Office Manager

  • Understanding the core components of the office manager role:
    – Functions
    – Roles
    – Responsibilities
  • Clarifying expectations
  • Four dimensions exercise


Logistics - The Art of Effective Planning and Organising

  • How to plan – a step by step framework for success
  • The importance of robust project management skills
  • Avoiding the common logistical traps
  • Documentation control – ensuring you have the facts at your fingertips
  • Organising and structuring processes and procedures
  • Problem solving and decision making


Budgeting - Understanding and Controlling the Finances

 

  • Understanding core financial terminology
  • How to write and understand a budget
  • The most effective way to control a budget
  • Allocating resources in a cost effective way
  • How to defend your budget from attack


Essential Negotiation Skills - Doing Win/Win Deals

  • The critical importance of obust negotiation skills
  • Understanding your counterpart
  • Learn your strengths and play to them
  • Tactics and counter tactics – a best practice approach
  • Why win/win is the ultimate goal in any negotiation


Effective Communication - Written and Spoken

  • How to get your message across firmly and fairly
  • Practical ways to get your voice heard in any scenario
  • Best practice communication model:
    – Email communication
    – Meetings
    – 1 to 1 scenarios
  • Effective business writing
  • Writing instructions and process guides
  • Getting your hands on the information you need


Influencing Across Your Organisation - Getting Them to Accept the Decision

  • The role of influencing within modern organisations
    – Influencing upwards
    – Influencing across business functions
    – Influencing teams
    – Influencing individuals


Prioritising - How to Cram 24 Hours into a morning!

  • How to prioritise in a way that works for you
  • Identifying your personal “time stealers”
  • Best practice time management techniques
  • How to defend your time from institutional and colleague attack
  • Practical steps for increasing productivity and efficiency
  • The importance of effective delegation


Managing Change - Gaining Commitment

  • How to introduce change painlessly
  • Up-selling change as a positive
  • Pre-empting and managing potential negative impact
  • Learn to cope yourself


Taking Control - Stick to Your Guns

  • Understanding and maximising your personal strengths
  • Harnessing the unique strengths of others
  • Don’t get panicked by rank into changing your tack


Dealing with Difficult Situation - People and Emotions

  • Dealing with the organisational hierarchy
  • Coping with those who know better
  • How to handle emotions and feelings in a professional way
  • Conflict resolution – a best practice approach
  • Dealing with the human crisis


Dealing with Pressure and Stress

  • Coping with difficult problems
  • The importance of keeping things in perspective
  • Dealing with crisis scenarios
  • Practical breathing techniques[1]How to handle your own stress
  • Coping with others in stress

 

DURATION:
    • 5 Day(s)
  •  


    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi
    Sabic

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami
    Sabic

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood
    Sabic

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi
    Sabic

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy
    Mobily

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani
    Sabic

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud
    Sabic

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company