COURSE NAME:Effective Negotiation Skills


This course can be scheduled at your convenience, to request this course please click here


Whether negotiating with suppliers, clients, colleagues in other departments, or trade unions, some negotiations are more difficult and more crucial than others. The Advanced Negotiation Skills course is aimed at the more experienced negotiators who deal with complex situations and who want to develop their skills and their style to achieve win/win solutions more often.


By the end of the Advanced Negotiation Skills course you will be able to:

  • Prepare effectively for complex, challenging negotiating situations
  • Cope more effectively with difficult people
  • Adapt your style depending on the situation
  • Maintain progress through the phases of the negotiation, even under pressure
  • Develop your skills at handling conflict
  • Recognize when and how to make concessions
  • Work more productively as part of a negotiating team.

1-    Course overview and objectives

  • A forthcoming negotiation
  • The three processes you need to get right

2-     Who am I negotiating with?

  • Types of negotiators and how to work with each type
  • Authority levels and decision-making, background culture

3-     My style, my skills and my energy

  • The skills and attitudes of the effective negotiator
  • My own areas of strength, and areas I need to work on
  • Building an effective negotiating team

4-     Developing a strategy

  • Research and preparation
  • Aims, goals, plans and tactics

5-     The phases of a negotiation

  • Before entering the arena
  • The handshake – getting the opening right
  • Using summaries, timeouts and signposts

6-     Predictable tactics used by tough negotiators

  • Developing counter-measures
  • Ten tips which will always help

7-     Dealing with difficult people

  • What makes some people so difficult to deal with?
  • Typical difficult behaviors and how to handle yourself
  • Gaining respect

8-     Managing conflict

  • Productive conflict, dealing with aggression

9-     About concessions

  • Are you in the zone of potential agreement?
  • Trading not conceding – ‘If you . . . then I . . .’
  • What is your BATNA? What is theirs?

10-    Bringing it to a conclusion

  • Building common ground
  • Summarizing carefully
  • Walk away is better than a bad deal’




People with Some Experience of Negotiation Who Wish to Further develop Their Skills.

    • 3 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company