CATEGORY TYPE: Human Resources

COURSE NAME:Improve The Organization's Performance Through KPIs


 15-09-2019  19-09-2019  Dammam/Saudi Arabia Register

Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and measure progress toward organizational goals.

Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals. Key Performance Indicators are those measurements.


This course enables the Participants to:

  1. define and measure progress toward organizational goals
  2. analyze mission, identify stakeholders, and define goals, and measure progress toward those goals
  3. define the Key Performance Indicators
  4. set targets for each Key Performance Indicator
  5. design Key Performance Indicators
  6. learn methodology to create Key Performance Indicators

Module 1 – Organization Performance

  • Domains of Excellence
  • The High Performing Organization
  • Performance Management
  • Types of Indicators
  • FABRIC model for Indicator selection

Module 2 – Fundamentals of Excellence

  • MBO
  • ISO and TQM
  • EFQM
  • BSC
  • Using Strategy Maps

Module 3 – Excellence Model of Operations

  • SCOR model
  • Benchmarking and best practices
  • BPR
  • Innovation vs Kaizen


Module 4 – Change Management

  • Change leadership intellects
  • Types of Changes
  • Change programs
  • Change project phases
  • Prioritization using Time Matrix and Improvement Matrix
  • Deployment Risk matrix
  • Four Ds of Effectiveness
  • The 4 Disciplines of Execution

Module 5 – Performance Measurement

  • Performance management cycle
  • Designing KPIs
  • Identifying KPIs
  • Characteristics of a good KPI
  • Difference between KRIs and KPIs
  • 12 steps model in developing KPI system
  • Reporting KPIs and Dashboards

Module 6 – The Fundamental KPIs

  • Measuring and understanding your customers
  • Measuring and understanding your financial performance
  • Measuring and understanding your internal processes
  • Measuring and understanding your employees

Module 7 – Improvement using Lean Management

  • Measuring Capacity
  • The OEE
  • Bottleneck Analysis and Theory of Constraints
  • House of Toyota
  • The 8 Types of wastes
  • The 7 tips for Successful Continuous Improvement
  • Success Motivation – Types of People

This course is important for managers, supervisors, executives and team leaders in all vocational operation areas within the organization and anyone seeking to develop their supervisory skills and behaviors.

    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company