CATEGORY TYPE: Business & Management

COURSE NAME:Integrated Secretariat Skills; Protocol & Public Relations skills


This course can be scheduled at your convenience, to request this course please click here


This program is designed for Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

This training program is crafted to meet a variety of specific business needs. From email and international dining to training for new associates, our manners and protocol courses are designed to improve the professionalism of all participants.



  • Real-World Etiquette: Modern Manners for Today's Business World
  • Cubicle Conundrums and Other Questions of Decorum: Communication Skills and Office Etiquette for Moving Up at Work
  • Work Experience: How to Act So People Think You Have It
  • Email Etiquette and Business Writing: Good Behavior Online
  • On Target: Professionalism and Etiquette for Technical People
  • Hosting Corporate Guests: Representational Entertaining Made Simple
  • Best Foot Forward: Protocol and Social Etiquette for Organizational Representation
  • Service Savvy: Exceptional Etiquette for Retail Employees
  • From Top to Toe: Building a Professional Image
  • How to Network Like a Pro: Growing and Managing Your Offline and Online Business Relationships


Module I: Protocol Officer Duties

  • Modern Protocol
  • Characteristics of a Protocol Officer
  • Understanding Precedence and Seating
  • History of Flag Etiquette
  • Managing VIP Visits
  • Representing the Company at Special Events
  • Sensitivity to Cross-Cultural Differences
  • Offensive Gestures in Other Cultures

Module II: Basic Etiquette Guidelines

  • Invitations
  • Receiving Lines
  • Host & Guest Duties
  • Entrance and Seating Guidelines
  • Napkin Placement
  • Silverware Savvy
  • Dining Dos and Don’ts
  • The Ultimate Greeting and Handshaking
  • Introductions and Remembering Names
  • Conversation Skills
  • Business Card Protocol
  • Electronic Communications

Module III: Behave Like a Diplomat

  • American and Continental Styles of Eating
  • Asian Style of Eating
  • Forms of Service
  • World-Class Dos and Don’ts
  • Eating Various Foods
  • Tipping
  • Seating Guidelines and Place Setting Maps
  • Gift Giving
  • High- and Low-Context Cultures

Module IV: Stationary and Flyers

  • Stationery and Flyers
  • Evaluation of your materials
  • Structuring and Customizing a Workbook
  • Confidential Client Needs Assessment
  • Sample Proposal
  • Memorandum of Agreement
  • Mini Working Business Plan

Module V: Exercises & Group Discussions



  • Public relation officers.


    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company