CATEGORY TYPE: Business & Management

COURSE NAME:Interpersonal skills in the workplace


UPCOMING EVENTS


START DATE END DATE CITY/COUNTRY PRICE Request
This course can be scheduled at your convenience, to request this course please click here
INTRODUCTION:

 

How many times has the lack of sound interpersonal skills training damaged your organization in terms of lost business, impaired customer relationships and lack of coordination of internal processes?    In order to deliver what is expected of you, technical competence in your respective area of responsibility is the key. However, you should never lose sight of the need to develop, where appropriate, your interpersonal competence in areas such as communication, listening, feedback and coaching as they all contribute significantly to what you achieve and the way in which you achieve it - underpinning your technical competence. Personal Impact & Influencing is a key interpersonal skill for both front line and support staff, which can be used to improve your communications with customers, both internal and external.

This interpersonal skills training course delivers key concepts and techniques that maximizes your staff's interpersonal skills, develops, and maintains competitive advantage for your organization.

OBJECTIVES:

 

This course will provide you with practical guidance on how to deal with different types of people, influence and persuade others through the use of appropriate behaviors. It will lay the foundations for improving levels of self-confidence in the workplace and for developing interpersonal and influencing strategies to resolve future work-based problems.

This training course is for individuals or groups focusing on their own interpersonal skills by increasing self-awareness, developing strategies for building and maintaining trust, developing interpersonal skills for successful interactions and dealing with difficult situations. This training course will help bring greater harmony and efficiency to the office by improving each persons own interpersonal skill and teaching managers, supervisors and staff how to:

  • Understand effective communication and identify barriers that prevent it
  • Assess their own interpersonal communication style
  • Learn how their behavior affects others
  • Choose words that are appropriate for each situation
  • Use body language to help get their message across
  • Learn how to give and receive constructive feedback
  • Sharpen their listening skills
  • Improve their assertiveness skills
  • Increase understanding of how others perceive and respond to you
  • Recognize the impact of your behavior on others
  • Increase understanding of why it is important to build trust
  • Identify what types of situations create conflict for you
  • Develop skills to communicate positively in conflict situations
  • Develop skills to give feedback in a constructive and non-defensive manner
  • Learn how to develop strategies for dealing with difficult people and situations
  • Learn how to receive visitors professionally
  • Develop effective listening skills and focus on customer care
OUTLINE:

 

Understanding Interpersonal Communication

  • Defining what do we mean by interpersonal communication
  • The process of interpersonal communication
  • The skills of interpersonal communication
  • The components of interpersonal communication
  • The CMC  a new for of interpersonal communication
  • Issues and controversies in interpersonal communication
    • How useful are “popular” models of interpersonal communication
    • Do man and women communicate differently?

Preparing to become a good Communicator

-          Communication model

-          Communication through different tools/channels.

-          What shapes the way we communicate others?

-          Communication Barriers

-          Communication Styles

Developing your listening skills

  • Readingbetween the lines
  • Listening to touch types
  • Clarifying the messages

How to talk so people will listen

  • Body Language
  • Using your Voice Effectively
  •  Filtering Information

Non-verbal and Paralanguage Communication skills

 

* Paralanguage

                   * Kinesics

                   * Chronemics

                   * Proxemics

                   * Appearance

                   * Haptics

Developing Emotional Intelligence

  • Self Awareness
  • Empathy
  • Persuading and Leading

How to ask good questions

-       The qualities of effective questions

-       Seven majors of types of questions

-       Three suggestions for asking questions

 

How to receive and understand the different feedbacks

-       Elements of effective feedback

-       Before you deliver feedback

-       Delivering bad news

-       Feedback on your feedback

How to give and respond to different criticism

  • Types of Criticisms
  • Different people with different responding to criticism
  • How to give  and deliver a healthy criticism to your stuff member

How to deal with people with different communication styles

  • Difficult people to influence and their impact on you and the business.
  • How to deal with difficult people.
  • An assertive approach to dealing with conflict - what is 'Assertive' behavior and how does it differ from submissive and aggressive behavior?
  • Ensuring that people remember you and your message for the right reasons - the impact of effective communications on your ability to influence.
    • what is said; the words used
    • the way it is said; the tone of voice
    • how the person looks; the body language
    • questioning and listening skills
  • Building rapport - a four step approach.
  • Techniques that can be used to support assertive behavior.
    • being honest about what is relevant
    • sticking to the bottom line - the 'Instant Replay' technique
    • negotiation as equals - an introduction to negotiation

 

DURATION:
    • 5 Day(s)
  •  


    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi
    Sabic

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami
    Sabic

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood
    Sabic

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi
    Sabic

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy
    Mobily

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani
    Sabic

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud
    Sabic

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company