CATEGORY TYPE: Finance & Accounting

COURSE NAME:Management of bank branches


This course can be scheduled at your convenience, to request this course please click here

Students will be able to:

  • Understand the procedure of opening different types of accounts with a bank
  • Discuss various types of deposits
  • Understand the advantages and disadvantages of different types of deposits
  • Understand the procedure of lending in a bank
  • Discuss various types of loans and advances by a bank
  • Understand the principles and practice of lending
  • Understand the application of marketing principles to banks
  • Discuss various strategies of effective CRM
  • Understand the promoting and pricing strategy of banks
  • Understand foreign exchange operations in banks
  • Discuss the procedure for issue and encashment of travelers' cheques
  • Discuss the procedure for issue and encashment of foreign currency notes
  • Understand the factoring and forfaiting mechanism
  • Understand various modes of payment and settlement systems
  • Discuss the mechanism of electronic funds transfer
  • Understand the features of different automated clearing systems
  • Understand the procedure involved in trade financing
  • Discuss the terms and conditions for sanctioning and disbursing of pre-shipment and packing credit
  • Discuss the types of post-shipment credit facilities
  • Understand the documentation required for letter of credit
  • Understand the principles of bookkeeping
  • Discuss the practice of bookkeeping in banks
  • Discuss the final statements of accounts of banks
  • Understand the human resource management functions in banks

I. Retail Banking (3 modules)

An introduction to retail banking to help you understand the different types of loan products offered by banks. The course discusses products like consumer loans (for mortgages or auto loans) and the role and functions of bank tellers.

II. Deposits (4 modules)

Covers all aspects of deposit-taking and deposit operations. You will understand the procedure of opening different types of accounts with a bank and various types of deposits and their advantages and disadvantages.

III. Advances (7 modules)

Overview of a bank's credit function, various types of loans and advances by a bank. In-depth discussion of lending to different types of accounts by a bank branch. Reviews financial analysis for lending, different securities provided for loans and advances, and asset categorization by banks based on their performance.

IV. Risk Management (3 modules)

Understand the basic principles of risk management. Topics include the different types of risk encountered by banks as well as credit risk management and operational risk management in banks.

V. Payment and Settlement System (2 modules)

Understand the various modes of payment and settlement systems and review how electronic funds transfer works.

VI. Bookkeeping and Accounting (3 modules)

Covers the principles of bookkeeping and best practices by banks in bookkeeping. Also covers the importance of final statements of accounts for banks.

VII. Trade Finance (2 modules)

Learn the tools of trade financing such as pre-shipment credit, post-shipment credit and letters of credit.

VIII. Foreign Exchange Operations (3 modules)

Covers foreign exchange operations of a retail bank environment. Modules also review FEDAI rules relating to forex transactions, procedures in case of issues and encashment of travelers' cheques and foreign currency notes.

IX. Marketing (3 modules)

Learn service marketing and customer relationship management for retail banking.

X. Technology and Security (4 modules)

Understand banks' internal control systems and types of hardware and software used in retail banking.

XI. Ancillary Services (2 modules)

Understand the ancillary services offered by bank branches: credit card operations, dematerialization services, safe custody services, and safety deposit box services. 

XII. Human Resources and Corporate Social Responsibility (2 modules)

Learn how to manage a retail bank's human resources.  You will also review in detail the corporate social responsibility of banks and broad categories of CSR activities undertaken by banks.


Those who are interested in understanding the operations of a bank branch.

    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company