CATEGORY TYPE: Business & Management

COURSE NAME:Managing Conflict and Stress at work


This course can be scheduled at your convenience, to request this course please click here


This course has been designed in a way that can match the demands of employees belonging to medical practice. It is well known that tasks of office workers at medical facility suffer almost double fold as those belonging to non-medical organizations. A lot of restrictions are applied to practice in medical care, viz., privacy of customer’s issues, strict tenderness and handling the human aspect and even personality of the patient.

          Apart from the medical codes of ethics being applied worldwide, yet particular attention has been applied to this profession based on religious considerations. KSA is applying Islamic rules within the entire components of the service.

          As per local regulations, patient rights are fully protected and the confidentiality is non-touchable. In addition, family architecture enjoys the same protection.



1. Understanding points of peculiarity of health facility and service:

          This would justify attention paid to behavior of medical and paramedical personnel. Ignoring these peculiar criteria might lead to conflicts or mistakes up to mal-practice.

  2. Understanding the nature of stress of work:

          The course will help to understand underlying reasons of stress. Meanwhile, clarifying the impact of stress and how might stress cause further health effects. Hence, the expected added value would range from mere understanding of the institutional environment that induces stress and coping with such reasons.

 3. Defeating stress & avoidance of its drawbacks: Nowadays, no one is immune against work stress. You will understand origins of stress at work environment and how to abolish, or at least to minimize, the impact of stress. Simple modalities will be postulated to mange stress of work.

4. Understanding principles & ethics of medical profession:        In fact, orientation about medical ethics is not reserved for physicians or nurses since office work is part of the common pool of the medical care.

5. Improving communication skills and coping with stress:         Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible. Effective communication is the key to get you to where you want to be in your life. Communication is an essential skill for successful business and personal relationships. ‘Man is not an island’ – communication has the power to destroy, or build relationships. Communication has an impact whenever it occurs – we can use communication to influence every interaction in a positive way, by developing the skills needed to communicate effectively.

          The ability to connect and build rapport with other people is a foundation life skill, and should ideally, be actively developed from an early age. It is a learned skill, and can be learned and used at any age.

          Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.

6. Empowering value of team work:

          The ability to motivate employees to improve productivity is a crucial supervision skill. While team-working techniques are not difficult to master, they are often neglected.

          Trainee will learn building and maintaining morale of applying team-working techniques, and can personally benefit in addition to helping his institution.



Module I: Stress Management

  • Impact of Stress:
  • Identify the sources of stress in your life
  • Unhealthy ways of coping with stress
  • Strategies to deal with stressful situations; The 4 A’s

Module II: Communication Skills That Reduce Stress.

  • Components of communication process.
  • Purpose of effective communication.
  • Constraints of effective communication.
  • Communication ethics.

Module III: Team Working and Reduction of Stress

  • Why Team Building?  
  • Team vs. Group:

Module IV: Understanding Body Language

  • Understanding body language.
  • Applications of body language.

Module V: Business Ethics and Work Stress.


Staff & supervisor


    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company