COURSE NAME:Norstar Programming


UPCOMING EVENTS


START DATE END DATE CITY/COUNTRY PRICE Request
This course can be scheduled at your convenience, to request this course please click here
INTRODUCTION:

This beginner level course is designed for personnel responsible for completing programming records, installing, programming andor troubleshooting Norstar CICS MICS.

For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. The most commonly used parameters of configuration, programming, general administration and maintenance will be covered.

The assessment test offered at the end of the course does not grant certification. AvayaNortel does not offer certification on Norstar products.

OUTLINE:

 

  • Describe Norstar Callpilot 100150 Voice Messaging Components And System Operation
  • Plan For And Install Norstar Callpilot 100150
  • Allocate Channels For Callpilot In The BCM
  • Build, Edit And Delete Mailboxes
  • Edit Class Of Service Parameters (Password Expiration, Call Record Ability, Message Retention Period, Etc.)
  • Initialize And Administer All Types Of Mailboxes Subscriber, Information, General Delivery And System Manager
  • Program And Demonstrate End User Mailbox Features (Outbound Transfer, Off-Premise Message Notification, Personal Target Attendant, Call Record, Etc.)
  • Record Company Greetings And Automated Attendant Prompts
  • Configure And Assign Greeting Tables For Line Answering
  • Remotely Administer Business Status And Remotely Record Company Greetings
  • Build, Edit, Enable And Disable CCR Trees
  • Translate Customer Requirements Into CCR Tree PathNode Options
  • Install Unified Messaging On Pcs With Compatible E-Mail Client Software
  • Configure Unified Messaging On Individual Pcs To Allow Users To Receive, Send And Administer Voicemail Messages In Client E-Mail Applications
  • Demonstrate For End Users How To Use Unified Messaging
  • Program A Basic Call Center (Agents, Skillset DayNight Routing Tables, Overflow Routing, Intelligent Routing, Line Answering, Etc.)
  • Demonstrate End User Call Center Features (Logging InOut, Make Busy, Supervisor Features)
  • Understand More Advanced Call Center Settings - Discussion Only
  • Understand Call Center Reporting - Discussion Only
  • Troubleshoot Voice Messaging Features Working With Telephony System Features
DURATION:
    • 5 Day(s)
  •  


    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi
    Sabic

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami
    Sabic

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    Ahmed Afifi
    Al-Zamil CoolCare

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    Sabic

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    Sabic

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    Wael M. Morsy
    Mobily

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    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani
    Sabic

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud
    Sabic

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    Mohammed Amjad
    Al-Suwadi Services

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    Coldstorec Group Of Saudi Arabia

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    Saudi Aramco

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    Al-Suwadi Services

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    Salam Fakhoury
    Al Khodari Company

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    Mohammed Rashed Afifi
    Al Khodari Company

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    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company