COURSE NAME:Norstar Programming


This course can be scheduled at your convenience, to request this course please click here

This beginner level course is designed for personnel responsible for completing programming records, installing, programming andor troubleshooting Norstar CICS MICS.

For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. The most commonly used parameters of configuration, programming, general administration and maintenance will be covered.

The assessment test offered at the end of the course does not grant certification. AvayaNortel does not offer certification on Norstar products.



  • Describe Norstar Callpilot 100150 Voice Messaging Components And System Operation
  • Plan For And Install Norstar Callpilot 100150
  • Allocate Channels For Callpilot In The BCM
  • Build, Edit And Delete Mailboxes
  • Edit Class Of Service Parameters (Password Expiration, Call Record Ability, Message Retention Period, Etc.)
  • Initialize And Administer All Types Of Mailboxes Subscriber, Information, General Delivery And System Manager
  • Program And Demonstrate End User Mailbox Features (Outbound Transfer, Off-Premise Message Notification, Personal Target Attendant, Call Record, Etc.)
  • Record Company Greetings And Automated Attendant Prompts
  • Configure And Assign Greeting Tables For Line Answering
  • Remotely Administer Business Status And Remotely Record Company Greetings
  • Build, Edit, Enable And Disable CCR Trees
  • Translate Customer Requirements Into CCR Tree PathNode Options
  • Install Unified Messaging On Pcs With Compatible E-Mail Client Software
  • Configure Unified Messaging On Individual Pcs To Allow Users To Receive, Send And Administer Voicemail Messages In Client E-Mail Applications
  • Demonstrate For End Users How To Use Unified Messaging
  • Program A Basic Call Center (Agents, Skillset DayNight Routing Tables, Overflow Routing, Intelligent Routing, Line Answering, Etc.)
  • Demonstrate End User Call Center Features (Logging InOut, Make Busy, Supervisor Features)
  • Understand More Advanced Call Center Settings - Discussion Only
  • Understand Call Center Reporting - Discussion Only
  • Troubleshoot Voice Messaging Features Working With Telephony System Features
    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

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    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

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    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

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    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company