COURSE NAME:Root Cause analysis


This course can be scheduled at your convenience, to request this course please click here


Problem solving is an essential part of the continuous improvement process, allowing companies to remove waste and improve productivity throughout the organisation. This course introduces a variety of problem solving tools and shows how Root Cause Analysis enables problem solving teams to become more effective, accelerating the process of continuous improvement.


This course will enable participants to understand root cause analysis as a procedure for ascertaining and

  • analyzing
  • the causes of problems in an effort to determine what can be done to solve or prevent them. This course is designed to provide attendees with an in-depth understanding of how to analyze a system in order to identify the root causes of problems. This course will help enable you to:
  • Enhance problem-solving effectiveness by providing a model for in-depth analysis of problem situations.
  • Clarify the difference between analytical and creative thinking, and when each is most useful.
  • Promote the ability to provide problem-solving support in situations where one is not an expert in the process or technology involved.
  • Expand the range of tools available for analysis of problem situations.


  • The difference between problem solving and root cause analysis
  • Why effective root cause analysis is more important in today\\\'s world
  • Some common problem solving models and their weaknesses
  • Five steps for performing the root cause analysis part of problem solving
  • What each step accomplishes and some tools available for carrying it out
  • Problem understanding
  • How the understanding step prevents working on the wrong problem and builds a base for later analyses
  • Different forms of flow diagrams for clarifying the process and interrelationships
  • Tools for priority setting (performance matrix, radar chart, critical incidents)
  • Requirements
  • Identifying possible cause generation and focusing
  • Why this step is critical to effective root cause determination
  • Different forms of brainstorming and the processes for carrying them out
  • Questions to ask when seeking possible causes
  • Other resources for possible cause ideas
  • Creative versus analytical thinking
  • Reducing the list through nominal group technique, multivoting, paired comparison, or matrix
  • Data collection
  • How this step avoids shotgun problem solving by identifying the most likely cause(s)
  • Population versus sampling; options for sampling
  • Check sheets and graphs for discrete data collection
  • Surveys, interviews and field observation for opinions or less precise data
  • Data analysis
  • Tools for discrete data analysis (run charts, histograms, pareto diagram, scatter diagram)
  • Tools for softer type data (affinity diagram, relationship digraph)
  • Technical versus organization problems, and analytical versus creative problems
  • Statistical tools for data analysis (z, t, & F tests; ANOVA, chi-square) and use of MS Excel
  • Cause and effect analysis
  • How this step links data analysis and possible causes
  • Tools for performing cause & effect analysis, such as cause & effect diagrams, structural diagrams, logic tree diagrams, matrix diagrams, and 5-whys
  • The importance of understanding the multiple cause, multiple effect chain
  • When to stop the analysis and return to the problem solving process
  • The rest of the problem-solving process
  • Identifying and selecting solutions
  • The importance of project management, and consideration of change management issues
  • Some models for understanding resistance and planning change
  • Implementation, follow-up, and standardization



Quality, safety, risk and reliability managers, process engineers, technicians, operations supervisors and personnel, process owners, occurrence investigators, analysts, maintenance directors, reliability professionals and anyone who wants to improve their ability to solve recurring problems.

    • 3 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company