COURSE NAME:Emotional Intelligence


This course can be scheduled at your convenience, to request this course please click here

Emotional Intelligence is the capacity to recognize and effectively manage emotions in ourselves and with others. Emotional intelligence increases our ability to make good decisions, build relationships, deal with stress, and cope with change.

Research has proven that our emotional intelligence (EQ) is more reliable in predicting success than our intelligence quotient (IQ). In this course, we explore the topic of EQ and how to develop our own EQ, thus increasing our success with our career and relationships both inside and outside of work.



  • Identify benefits of Emotional Intelligence
  • Apply the LISTEN process in an everyday work situation
  • Identify guidelines for delegating responsibility
  • Apply guidelines for delegating responsibility
  • Identify tools to stimulate creativity


  • The Need For Emotional Intelligence
  • What is Emotional Intelligence
  • Why Emotional Intelligence is necessary for managers
  • EQ & Managers
  • When trust is lacking performance suffers
  • Examples
  • Types of EQ
  • Working with people means working with Emotions
  • Developing EI in the workplace
  • Importance of Emotional Intelligence
  • Components of Emotional Intelligence
  • Probabilities:
  1. Relationship Problems
  2. Rage in the workplace
  3. failure to advance in career
  4. Poor decision making capability
  5. EQ versus IQ
  6. Why EQ
  7. Benefits of EQ
  8. Use of EQ at Workplace
  9. It is EQ that will solve our retention & morale problems

10. Why use EQ in the workplace

11. Emotional Ambivalence fuels organizational success

12. Eight emotional intelligence management competencies

  • Sound decision-making
  • Empathy
  • Communication
  • Influence
  • Adaptability
  • Self-management
  • Self-awareness and accurate self-assessment:
  • Initiative


  • Managers, team leaders, and project managers who want to apply the use of emotional intelligence to the organization's employees
    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company