CATEGORY TYPE: Quality & Auditing

COURSE NAME:Quality Certification For Manager


UPCOMING EVENTS


START DATE END DATE CITY/COUNTRY PRICE Request
This course can be scheduled at your convenience, to request this course please click here
INTRODUCTION:

 

The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives-everywhere from small businesses to multinational corporations-that can have regional or global focus in a variety of service and industrial settings.

A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

This program focuses on both the management of product quality and the management of the process quality for creating project deliverables. It provides exposure to the tools, techniques, and metrics used to ensure that sufficient product and process quality is achieved. It includes exercises which allow attendees to learn how to plan quality into a project and determine key metrics to manage project and process quality.

Achieve a hands-on view of how to implement quality management principles, tools and techniques in projects to create quality outputs, satisfy customer requirements and achieve project success. Learn how to gather metrics, identify customer requirements, prepare a quality management plan, utilize quality tools and techniques to monitor and control the project, and ensure the delivery of quality products and services.

OBJECTIVES:

 

CQM certification course is designed to ensure that those completing the course will be able to:

1.Discover the importance of quality in organizations.

2.Understand the impact of leadership to support quality management systems.

3.Know the most used quality philosophies and tools to establish priorities within their organizations.

4.Study international, national and local quality standards, models &awards (ISO, TQM, Malcolm Balding etc.).

5.Obtain enough knowledge about team dynamics to lead and participate within their continual improvement teams.

OUTLINE:

 

Leadership/Management in Quality Management

1.Definition, Similarities, Differences

2.Can Leadership be Taught and Developed?

3.Role of Leadership in Supporting Quality Management Systems and Managing Change

4.Quality Basics and Definitions

5.Definition, history and Concept of Quality

6.Benefits of Implementing a Quality Model

7.House of Quality and Quality Function Deployment (QFD)

8.The Kano Model

9.Quality Management Functions

10.American & Japanese approaches: Deming 14 Points (principals); Juran Trilogy; Crosby Zero Defects

11.Quality planning

12.Process management

13.Quality assurance & control

14.Compare it to the goal

15.Take action on gaps

16.Quality improvement

WHO SHOULD ATTEND:

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance

DURATION:
    • 5 Day(s)
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    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi
    Sabic

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
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    Sabic

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    Al-Zamil CoolCare

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    Sabic

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    Sabic

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    Wael M. Morsy
    Mobily

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    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani
    Sabic

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    Sabic

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    Mohammed Amjad
    Al-Suwadi Services

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    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

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    Gulam Khan
    Saudi Aramco

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    Muthuraman Nachiappan
    Al-Suwadi Services

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    Salam Fakhoury
    Al Khodari Company

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    Al Khodari Company

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    Muzammil Hayat
    Al Khodari Company

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    Ibrahim Darwish
    Al Khodari Company