CATEGORY TYPE: Quality & Auditing

COURSE NAME:Total Quality Management (TQM System)


UPCOMING EVENTS


START DATE END DATE CITY/COUNTRY PRICE Request
 22-10-2017  26-10-2017  Dammam/Saudi Arabia Register
OBJECTIVES:
  • The objective of this 5-day intensive course is to provide participants with technical knowledge and practical training on the methodologies and tools of total quality management (TQM) supported by case studies suitable to the work environment.
  • The course will focus on the tools of continuous improvement necessary for achieving excellence in customer satisfaction. Discussing techniques and tools for quality performance and high productivity
OUTLINE:

Day 1:

  • Basic Concepts of TQM
  • Basic Quality Concepts
  • Service Elements
  • Customer Expectations
  • Quality Costs

Day 2:

  • Process Analysis
  • Identifying the Customer
  • Internal and External Customers
  • Defining a Process
  • Process Charts
  • Factors Affecting Quality

Day 3:

  • Quality Assurance and Management Systems
  • ISO 9000
  • Service First
  • Measuring Quality
  • The MBNQA system
  • The EFQM model
  • SERVQUAL

Day 4:

  • Quality Tools
  • Idea Generation Tools
  • Process Analysis Tools
  • Cause Analysis Tools
  • Planning Tools
  • Evaluation Tools
  • Data Collection Tools

Day 5:

  • TQM Implementation
  • The Human Aspects
  • Change Management
  • An integrated Plan
  • Success Factors
WHO SHOULD ATTEND:
  • Senior and middle managers of different disciplines in business and services organizations that are interested in implementing TQM systems to improve performance and ensure better quality products and services.
DURATION:
    • 5 Day(s)
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    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi
    Sabic

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami
    Sabic

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood
    Sabic

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi
    Sabic

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy
    Mobily

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani
    Sabic

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud
    Sabic

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company