COURSE NAME:Effective Communication Skills


This course can be scheduled at your convenience, to request this course please click here


Information exchange has always been the motive for people to communicate. It has been realized that such process is very complicated. Many factors influence the effective message transmission. Many barriers exist to accurate and effective communication that managers have to make conscious efforts to recognize and overcome.

This innovative and advanced course provides details about communications dynamics from different perspectives whether they are intra-personal, inter-personal, organizational or business.

Several workshops and self-assessment test to identify strengths and weakness among personal and group personalities. This course provides the technical tools to overcome weaknesses and improve strengths to achieve healthy cooperative environment for success.


• Identify their Personality Type & communication preferences


• Learn to recognise other people's Personality Types & communication preferences


• Master adjusting one's own communication approach based on need


• Identify barriers to effective communication and how to overcome them


• Effectively utilise tone


• Develop nonverbal & paraverbal communication skills


• Master the S.T.A.R. method for speaking on the spot


• Learn to use body language appropriately


• Learn to listen actively & effectively


• Gain insight into asking open questions


• Use appreciative inquiry as a communication tool


Module "1" – Communication Process

  1. Communication definition
  2. Communication elements
  3. Communication motives
  4. Understanding Communication dynamics
  5. Fuzzy Communications
  6. Workshop
  7. Verbal Communication: Effective use of voice
  8. Non-verbal Communication: Working with body language
  9. Workshop


Module "2" – Intra-Personal Communications

  1. Importance of Intra-Personal Communication
  2. Self-Mastery model
  3. Perception
  4. Workshop
  5. JoHari Window
  6. Workshop
  7. Controlling Blushing

Module "3" – Inter-Personal Communications

  1. Barriers to Successful Communication
  2. Misunderstanding
  3. Miscommunication
  4. Message distortion
  5. Workshop
  6. Communication Styles
  7. Myers Briggs Type Indicator
  8. Workshop
  9. Listening skills
  10. Techniques to improve Listening skills
  11. Workshop

Module "4" – Organization Communications

  1. Pitfalls of organization communications
  2. Communications Networks
  3. Communications Media
  4. Workshop
  5. Empathic Communication
  6. Emotional Intelligence
  7. Workshop
  8. Handling different opinions

Module "5" – Building Relationships

  1. Relationship development process
  2. Discrete and Relational Exchange
  3. Motivational Investment Relationship model
  4. Business relationships (Buyer-Seller / Customer-Supplier)
  5. Importance of effective communication in building trust
  6. Effective communication: the path to effective negotiations
  7. Workshop
  8. Importance of advertising in building relationships



This workshop is beneficial to leaders and executives who participate in decision-making, business development, project management, operations, finance and marketing and sales.

    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company