COURSE NAME:Master Class for Administrative Professionals, Secretaries


This course can be scheduled at your convenience, to request this course please click here
INTRODUCTION: Introduction: • The importance of management skills for administrative professionals goes beyond heightened professional growth and career development. • Whether you’re an administrative assistant, secretary, executive secretary or another member of the administrative support staff, Management Skills for Administrative Professionals is the course for you! Bring your current challenges and brainstorm with colleagues and your course leader to solve your most pressing problems. Leave with a concrete action plan!
Objectives: • Find Your Place on the Management Team • Empower Yourself to Achieve Growth • Create a Blueprint for Managing Change • Identify Your Core Competencies • Match Business Goals with Administrative Support Goals • Assess Your Leader/Manager Preference in Teams • Map Your Management Team’s Priorities for the Year • Set Criteria to Validate Risk/Value Priorities • Balance Urgency with Importance of Tasks • Use Task Maps to Control Multi-Loads • Enhance Your Image to Help in Pursuing Specific Goals • Strengthen Your Active Listening Skills • Map Effective Ways to Give and Get Feedback • Choose the Appropriate Method to Handle Conflict • Master Techniques for Dealing with Difficult People • Use Persuasion and Negotiation to Gain Better Outcomes from Conflict • Demonstrate Best Practice Tools in Team Interactions • Improve Your Impact as You Present Proposals or Plan Negotiations
OUTLINE: Contents: Mastering Change with Management Skills: • Find your place on the management team • Empower yourself to achieve growth • Discover what it takes to become a change master Fine-Tuning Your Team Skills: • Match business goals with administrative support goals • Assess your leader/manager preference in teams • Map your management team’s priorities for the year Dealing Productively with Conflict: • Use persuasion and negotiation to gain better outcomes from conflict • Define sources of workplace conflict • Master five techniques for dealing with difficult people Communicating with Credibility: • Enhance your image to help pursue specific goals • Strengthen your active listening skills • Manage your own emotions and detach from others’ emotions Controlling Your Workday: • Clarify priorities to include team goals • Set criteria to validate your risk/value priorities • Plan projects with smart charts • Solve urgency/importance dilemma • Eliminate your worst time wasters • Use task maps to control multi-loads Putting Your Skills to Work: • Improve your personal impact as you present proposals or plan negotiations • Try new tools for effective meeting management • Provide feedback to your colleagues
WHO SHOULD ATTEND: Who Should Attend? • Seasoned and permanent administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who are striving to refine their management skills in order to enhance their careers and add to their organization's effectiveness.
    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company