CATEGORY TYPE: Sales & Marketing

COURSE NAME:The art of ceremony & protocol


UPCOMING EVENTS


START DATE END DATE CITY/COUNTRY PRICE Request
This course can be scheduled at your convenience, to request this course please click here
INTRODUCTION:

 

This program is designed for Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

This training program is crafted to meet a variety of specific business needs. From email and international dining to training for new associates, our manners and protocol courses are designed to improve the professionalism of all participants.

OBJECTIVES:

 

  • Real-World Etiquette: Modern Manners for Today's Business World
  • Cubicle Conundrums and Other Questions of Decorum: Communication Skills and Office Etiquette for Moving Up at Work
  • Work Experience: How to Act So People Think You Have It
  • Email Etiquette and Business Writing: Good Behavior Online
  • On Target: Professionalism and Etiquette for Technical People
  • Hosting Corporate Guests: Representational Entertaining Made Simple
  • Best Foot Forward: Protocol and Social Etiquette for Organizational Representation
  • Service Savvy: Exceptional Etiquette for Retail Employees
  • From Top to Toe: Building a Professional Image
  • How to Network Like a Pro: Growing and Managing Your Offline and Online Business Relationships
OUTLINE:

Module I: Protocol Officer Duties

  • Modern Protocol
  • Characteristics of a Protocol Officer
  • Understanding Precedence and Seating
  • History of Flag Etiquette
  • Managing VIP Visits
  • Representing the Company at Special Events
  • Sensitivity to Cross-Cultural Differences
  • Offensive Gestures in Other Cultures

Module II: Basic Etiquette Guidelines

  • Invitations
  • Receiving Lines
  • Host & Guest Duties
  • Entrance and Seating Guidelines
  • Napkin Placement
  • Silverware Savvy
  • Dining Dos and Don’ts
  • The Ultimate Greeting and Handshaking
  • Introductions and Remembering Names
  • Conversation Skills
  • Business Card Protocol
  • Electronic Communications

Module III: Behave Like a Diplomat

  • American and Continental Styles of Eating
  • Asian Style of Eating
  • Forms of Service
  • World-Class Dos and Don’ts
  • Eating Various Foods
  • Tipping
  • Seating Guidelines and Place Setting Maps
  • Gift Giving
  • High- and Low-Context Cultures

Module IV: Stationary and Flyers

  • Stationery and Flyers
  • Evaluation of your materials
  • Structuring and Customizing a Workbook
  • Confidential Client Needs Assessment
  • Sample Proposal
  • Memorandum of Agreement
  • Mini Working Business Plan

Module V: Exercises & Group Discussions

 

Adjuvant tools for course implementation:

  • Attendant Manual Book.
  • Power Point Presentation.
  • Flipchart & white board.
  • Compact Disc (entire course as WinWord Format and PPT Copy).
  • Case presentation and problem solving.
  • Group Discussion.
  • Post-assessment for each trainee.
  • Final implementation report edited by instructor.

 

WHO SHOULD ATTEND:

 

  • VIP lounge members.
  • Public relation officers.
  • Catering Members.
DURATION:
    • 5 Day(s)
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    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi
    Sabic

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami
    Sabic

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    Al-Zamil CoolCare

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    Sabic

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    Sabic

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    Mobily

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    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani
    Sabic

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    Abdul-Moniem Al-Humoud
    Sabic

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    Mohammed Amjad
    Al-Suwadi Services

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    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

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    Gulam Khan
    Saudi Aramco

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    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

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    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company