CATEGORY TYPE: Human Resources

COURSE NAME:Employee Empowerment & Engagement


This course can be scheduled at your convenience, to request this course please click here


This programme will show you how to empower your workforce – encouraging them to take responsibility for their own performance and how to engage your employees – how to make them loyal and committed. The outcome of this will be to release the potential of your workforce, improve the success of the organisation and create a happy and motivated team.

There is no doubt that employees who are engaged with their employer are happier, more productive, more positive and less likely to leave. There is a corresponding effect also on the leadership of the team – leaders will be able to release the potential of their team and concentrate on development and support rather than day to day responsibilities.



  • Give employees more influence over the decisions that affect them and be sure of a positive response
  • Maximise the intrinsic motivation of their staff
  • Use interpersonal skills to develop and empower their staff
  • Implement ideas for effective delegation
  • Understand their role in empowering the work force
  • Apply company-wide initiatives for empowering and engaging employees


DAY 1 -

What is meant by Empowerment and by Engagement?

  • Definition of Empowerment and what it attempts to achieve
  • Definition of Engagement and what it attempts to achieve
  • Characteristics of engaged employees and of disengaged employees
  • Characteristics of empowered employees and un-empowered employees
  • Motivation – Intrinsic and extrinsic
  • Goal theory

DAY 2 -

Techniques for engaging employees

  • Informal participative decision-making programmes
  • Job enrichment,
  • Continuous improvement
  • Self-managed work teams.
  • Quality circles
  • Informal and formal consultation processes
  • The establishments of charters with employees

DAY 3 -

The Role of the Supervisor and Team Leader

  • The relationship with ER and HR
  • The Interpersonal skills involved – listening, communicating, assertiveness and influence
  • The responsibility for people
  • Delegation
  • Running Meetings

DAY 4 -

Empowered performance reviews

  • Agreeing goals
  • Motivating through feedback
  • The importance of praise and how to make it more effective
  • Coaching
  • Reviewing performance
  • Providing genuine development
  • Handling unrealistic expectations

DAY 5 -

The key interventions

  • Recruitment
  • Induction
  • Setting standards
  • Handling problems
  • Handling change
  • The relationship with your boss




  • Supervisors, Superintendents and Team Leaders
  • Staff with potential to reach supervisory and team leader roles
  • HR or Personnel Generalists
  • HR Business Partners
  • Employee Relations Specialists
    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company