CATEGORY TYPE: Business & Management

COURSE NAME:Leadership Skills Program for Beginners


This course can be scheduled at your convenience, to request this course please click here
  • Being an effective leader requires not only terrific technical skills, but also interpersonal and management skills. Learn how to handle all the challenges you face. Discover the realities of your role, and how to understand and utilize your leadership style.
  • Understand your employees' attitudes and abilities, examine how to interact effectively. This course will teach you how to handle all of the challenges you face. Learn the realities of your role and how to understand and utilize your leadership style.
  • Understand your employees' attitudes and abilities, how to give effective feedback, and how to be a coach, how to build and maintain an effective team, and how to motivate.


  • Learn roles of the new manager
  • Discover your role and responsibilities as a supervisor or new manager as it relates to planning, executing, and monitoring your duties
  • Learn how to avoid the number one mistake of new managers-micro management
  • Utilize the Myers-Briggs Personality Indicator to understand the 16 combinations of personality types.
  • Gain an understanding of the communication loop and learn how to avoid obstacles to communication
  • Gain the skills needed to master active listening
  • Learn how to conduct performance reviews and provide effective feedback



  1. 1.     Roles and Responsibilities of a New Manager:


  • Roles and Responsibilities of a New Manager
  • People Management
  • Evolution of Organizations
  • Comparisons of Generational Values
  • The Three Functions of Management
  • Skills Required at Different Levels of Management: KATZ
  • Management Skills


  1. 2.      Leadership:


  • Leadership
  • Leadership Theories
  • Trait Theory
  • How Do You Rank?
  • Managerial Styles
  • Directive vs. Supportive Behavior
  • The Basic Concept
  • Diagnostic Judgments
  • Superior Leaders
  • Characteristics of Superior Leaders


  1. 3.     Interpersonal Communications Skills:


  • Communications Model
  • Communication Loop
  • Obstacles to Communication
  • Effective Interpersonal Communication
  • The Interpersonal Gap
  • Intentions
  • Effect
  • Describing vs. Expressing Feelings
  • Two Transformations


  1. 4.     Effective Listening:


  • Listening with Understanding
  • Listening Questions
  • Active Listening
  • What Is Active Listening?
  • Active Listening Exercise
  • Listening Observer Worksheet
  • Types of Questions


  1. 5.     Performance Management:


  • What Is Feedback?
  • Feedback Takes Many Forms
  • Effective Feedback
  • Behavior Description
  • Feedback Model
  • Principles of Performance Management
  • Performance Management
  • Performance Reviews
  • The Performance Management Cycle


  1. 6.     Motivation:


  • What Is Motivation?
  • Popular Theories
  • Maslow's Hierarchy of Needs
  • Herzberg
  • Motivation Cycle
  • Positive Cycle: Negative Cycle
  • Team Performance
  • How to Motivate
  • Motivators
  • Motivation Exercise


  1. 7.     Delegation:


  • Delegation Process
  • When to Delegate
  • Advantages of Delegation
  • Delegation Dilemma
  • Delegate Menial Tasks
  • Delegating a Challenging Job


  1. 8.     Dealing with Conflict:


  • Understanding Conflict
  • What Is Conflict?
  • What Conflict Causes
  • Constructive vs. Destructive
  • Dealing with Conflict
  • Methods of Dealing with Conflict
  • Three Types of Anger
  • Three Steps for Dealing with Anger


  1. 9.     Dealing with Difficult People:


  • Difficult People
  • Cause and Effect

Types of Difficult People Delegation Review



Newly appointed managers

    • 5 Day(s)

    The presentation is generally appealing to me. The dedication & devotion of the instructor are both laudable & admirable.
    Mohammed F. Alotaibi

    Really this course is important for any inspector, so I will recommended it for our employees. And thanks a lot!
    Ahmed Al-Yami

    You are doing excellent bringing such very talented instructor. Please keep it up.
    Ahmed Afifi
    Al-Zamil CoolCare

    I would like to appreciate you as well as the instructor for a good training due to the fact that the helping to gain new information about the types of valve with advantages and disadvantage as well. Many thinking.
    Zaki Ali Aldawood

    This course was very beneficial and helpful to understand one of the Major NDT method. I encourage ITC to continue with this performance.
    Talal Saad AlHasawi

    ITC service was in overall excellent. Thanks.
    Wael M. Morsy

    This course was good and a nice guide to the PMP exam. Thanks.
    Yazeed Mohamed Mreki
    General Authority of Civil Aviation (GACA)

    It was good course & good preparation with excellent instructor. Thanks a lot.
    Faisal Mahdi Al-Qahtani

    It was a nice course to have. I suggest taking this course with the same instructor to other people. Thanks for the instructor for his kindness & helfull during the course.
    Abdul-Moniem Al-Humoud

    It is very important course, which enable us to improve our knowledge to work approaching our big account and can be recall us the key account. This is will support us to active result for the best of the Co.
    Mohammed Amjad
    Al-Suwadi Services

    The instructor is highly and technical knowledgeable in explaining all the subject in the course taken.
    Noel V. Garan
    Coldstorec Group Of Saudi Arabia

    Instructor was well prepared and knowledgeable I gain lot of useful information.
    Gulam Khan
    Saudi Aramco

    It was a good learning experience. Got to know the concept involved in key account.
    Muthuraman Nachiappan
    Al-Suwadi Services

    The instructor Mr. Ahmed Sabry has a very nice spirit.
    Salam Fakhoury
    Al Khodari Company

    It is very useful to us and increase our knowledge.
    Mohammed Rashed Afifi
    Al Khodari Company

    The course is excellent and helpful. It help me in organizing the work in more safe manner.
    Muzammil Hayat
    Al Khodari Company

    The instructor is very knowledge and hard working, his way of teaching is very good.
    Ibrahim Darwish
    Al Khodari Company