This course will empower participants with the knowledge, skills and attitudes required for successfully implementing and customizing a quality process specific to the needs of each organization, for continuously improving the efficiency of any type of work as well as for applying quality technology to improve service in any type of organization.
الخطوط العريضة
Day One:
Basic quality concepts
Quality costs and productivity
Variability and random variation
Variability and performance
Quality measurement
Day Two:
Quantitative data analysis
Brainstorming
Brainwriting
Nominal Group Technique
Quality Circles
Day Three:
Cause-and-Effect Diagrams
Affinity Diagram
Pareto charts
Box Plot
Histograms
Run charts
Scatter Diagrams
Why-Why Diagram
Decision Matrix
Survey Studies
Day Four:
Examining relationships
Regression analysis
Correlations
Linear transformations
Day Five:
Acceptance sampling
Process capability analysis
Control charts
Forecasting techniques
من ينبغى أن يحضر
Quality specialists and individuals involved in process improvements.