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Quality Improvement
Objectives

  • This course will empower participants with the knowledge, skills and attitudes required for successfully implementing and customizing a quality process specific to the needs of each organization, for continuously improving the efficiency of any type of work as well as for applying quality technology to improve service in any type of organization.

Outlines

 

Day One:

 

  • Basic quality concepts
  • Quality costs and productivity
  • Variability and random variation
  • Variability and performance
  • Quality measurement

 

Day Two:

 

  • Quantitative data analysis
  • Brainstorming
  • Brainwriting
  • Nominal Group Technique
  • Quality Circles

 

Day Three:

 

  • Cause-and-Effect Diagrams
  • Affinity Diagram
  • Pareto charts
  • Box Plot
  • Histograms
  • Run charts
  • Scatter Diagrams
  • Why-Why Diagram
  • Decision Matrix
  • Survey Studies

 

Day Four:

 

  • Examining relationships
  • Regression analysis
  • Correlations
  • Linear transformations

 

Day Five:

 

  • Acceptance sampling
  • Process capability analysis
  • Control charts
  • Forecasting techniques

 

Who Should Attend

 

  • Quality specialists and individuals involved in process improvements.

Duration

5 Days

Start Date End Date Country City

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