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الأهداف
At the completion of this course, delegates will gain:
- Understanding of the new requirements of ISO 9001: 2008 standard and its structure,
- Understanding the contents of the quality manual and its developing process,
- Capability of developing procedure, work instructions, and forms,
- Understanding the concept and evolution of the QUALITY,
- Understanding the difference between quality assurance and quality control,
- Understanding the difference between observation and non-conformity.
الخطوط العريضة
Lesson 1: What is Quality?
- Definition of Quality
- History of Quality
- Product Quality
- Service Quality
- Quality Control Vs Quality Assurance
Lesson 2: Background and Development of ISO 9001:2008
- Introduction and overview of ISO 9000
- Evolution of the Standard
- Process Approach
- The Quality Management Principles and its contribution to ISO 9001 Foundation.
- The benefits of ISO 9001:2008
- ISO 9001:2008 certification process
Lesson 3: The Structure and Requirements of ISO 9001:2008
- Introduction
- ISO 9001:2008 Structure and requirements:
- Quality management system
- Management responsibilities
- Resource management
- Product realization
- Measurement, analysis, and improvement
- The Documentation Requirements of ISO 9001:2008
- Audit Findings (Observation, Minor NC, Major NC)
Lesson 4: Developing QMS versus ISO 9001:2008 Requirements
- Determine the size of ISO 9001:2008 documentation
- Identifying scope of work
- Identifying exclusions, write its justifications
- Developing quality policy
- Developing Organization structure
- Developing quality manual
- Developing quality objectives
- Developing Key Performance Indicators.
- How to write Procedures. Work instructions, and forms.
من ينبغى أن يحضر
- Department managers
- Engineers.
- All levels of company employees.
- Independent consultants may be interested to attend
المدة
5 أيام
