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الأهداف
CQM certification course is designed to ensure that those completing the course will be able to:
1.Discover the importance of quality in organizations.
2.Understand the impact of leadership to support quality management systems.
3.Know the most used quality philosophies and tools to establish priorities within their organizations.
4.Study international, national and local quality standards, models &awards (ISO, TQM, Malcolm Balding etc.).
5.Obtain enough knowledge about team dynamics to lead and participate within their continual improvement teams.
الخطوط العريضة
Leadership/Management in Quality Management
1.Definition, Similarities, Differences
2.Can Leadership be Taught and Developed?
3.Role of Leadership in Supporting Quality Management Systems and Managing Change
4.Quality Basics and Definitions
5.Definition, history and Concept of Quality
6.Benefits of Implementing a Quality Model
7.House of Quality and Quality Function Deployment (QFD)
8.The Kano Model
9.Quality Management Functions
10.American & Japanese approaches: Deming 14 Points (principals); Juran Trilogy; Crosby Zero Defects
11.Quality planning
12.Process management
13.Quality assurance & control
14.Compare it to the goal
15.Take action on gaps
16.Quality improvement
من ينبغى أن يحضر
Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance
المدة
5 أيام
