ITC

CQM certification course is designed to ensure that those completing the course will be able to:

1.Discover the importance of quality in organizations.

2.Understand the impact of leadership to support quality management systems.

3.Know the most used quality philosophies and tools to establish priorities within their organizations.

4.Study international, national and local quality standards, models &awards (ISO, TQM, Malcolm Balding etc.).

5.Obtain enough knowledge about team dynamics to lead and participate within their continual improvement teams.

Leadership/Management in Quality Management

1.Definition, Similarities, Differences

2.Can Leadership be Taught and Developed?

3.Role of Leadership in Supporting Quality Management Systems and Managing Change

4.Quality Basics and Definitions

5.Definition, history and Concept of Quality

6.Benefits of Implementing a Quality Model

7.House of Quality and Quality Function Deployment (QFD)

8.The Kano Model

9.Quality Management Functions

10.American & Japanese approaches: Deming 14 Points (principals); Juran Trilogy; Crosby Zero Defects

11.Quality planning

12.Process management

13.Quality assurance & control

14.Compare it to the goal

15.Take action on gaps

16.Quality improvement

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance

5 Days

Start Date	End Date	Country	City