| Start Date | End Date | Country | City |
|---|
+966 920007771
 |
 |
Objectives
Management assistants and professional secretaries are struggling with an ever-increasing workload, in jobs considered among the most difficult, both in the private and public sectors. This unique workshop has been specifically designed for those competent workers to obtain current knowledge and competencies in the practice of this demanding profession. The focus is on practical skills, tools and techniques to improve productivity, build a winning team with management and peers, and maximize value to your organization. The specific objectives of this unique experience are to help you:
- Set and negotiate goals and priorities in partnership with your manager(s)
- Organize your day and manage your time including deadlines, e-mail, voice mail, meetings, drop-in visitors and time-wasters;
- Validate where your time actually goes (based on facts not perceptions)
- Prevent crises, manage conflicts, difficult people and awkward situations assertively using Roger Fisher's method
- Make your manager(s), peers, teammates and staff (if any) more effective; improve your working relationships; assume more leadership and managerial responsibility without the benefit of authority
- Clarify your role, prevent role conflict, and excel in working with peers, multiple managers and demanding clients
- Harness the untapped opportunities brought about by the power of new technologies
- Practice in a friendly atmosphere and seek guidance from the seminar leader
- Make your job more meaningful, build trust, and take charge of your growth and career plans
Outlines
Administrative Assistant/Secretary Module 1
Today’s Office Professional - Overview and General Duties
• Professional Traits and Qualities
• Office Settings
• Overview of Operational and Management Functions of a Typical Business
• Daily Duties of the Administrative Assistant/Secretary
• Introduction to Office Equipment, Furniture and Supplies
• Record Keeping and Banking
• Organizing Work and Protecting Its Quality
• Time Management
Administrative Assistant/Secretary Module 2
Today’s Office Professional - Office Communications
• Telecommunications Equipment and Systems
• Managing Incoming and Outgoing Communications
• Arranging and Assisting with Meetings and Conferences
• Making Travel Arrangements
Administrative Assistant/Secretary Module 3
Today’s Office Professional - Office Documents
• Document Related Terminology
• Information Resources
• Overview of the Document Planning and Generation Process
• Business Document Formats and Styles
• Techniques for Generating a First Draft
• Editing Text
• Proofreading
• Taking Dictation
• Quick Review of English Grammar for Administrative Assistants
Administrative Assistant/Secretary Module 4
Today’s Office Professional - Public Relations and Personnel Issues
• Business Ethics
• Supervising Office Employees
• Managing a Payroll
• Quality and Quantity Control
• Stress Management
Administrative Assistant/Secretary Module 5
Microsoft Office System 2010 – Part One
• Microsoft Windows 7
• Using the Start Menu
• Accessing Help and Support
• Working with Files and Folders
• Working with Word
• Creating a Document
• Saving, Printing and Closing a Document
• Navigating and Searching
• Editing and Formatting Text
• Creating Bulleted and Numbered Lists
• Setting and Modifying Tabs
• Page Layout
• Creating, Formatting and Modifying Tables
• Inserting and Formatting Pictures, Shapes and Clip Art
• Backgrounds, Headers and Footers
• Applying References and Hyperlinks
• Advanced Features
Administrative Assistant/Secretary Module 6
Microsoft Office System 2010 – Part Two
• Working in Excel
• Working with an Excel Workbook
• Using Backstage View
• Accessing and Using Excel Templates
• Entering and Editing Data in a Worksheet
• Using Data Types
• Saving the Workbook
• Inserting and Deleting Cells
• Formatting Cells
• Working with Rows and Columns
• Modifying a Worksheet
• Working with Multiple Worksheets
• Finding, Sorting and Filtering Data
• Building Basic Formulas
• Data Functions
• Building, Formatting and Modifying Charts
Administrative Assistant/Secretary Module 7
Microsoft Office System 2010 – Part Three
• Working in Power Point
• Working with an Existing Presentation
• Creating a New Presentation
• Adding, Deleting and Organizing Slides
• Formatting Characters, Paragraphs, Text Boxes and Lists
• Proofing Tools
• Working with Different Themes and Layouts
• Adding Tables, Charts, and SmartArt Graphics to Slides
• Delivering a Presentation
• Working in Outlook
• Creating, Sending and Responding to E-mail Messages
• Formatting and Personalizing Messages
• Working with Attachments
• Working with Outlook Folders
• Modifying Contacts and Contact Groups
• Using Outlook Calendar
Who Should Attend
- All offices managers, Administrators, and Secretaries who have been employed for some time and aware that changes in the administration office work call for more adoptable and better trained staff.
- All staff who seeks further works enhancement and career development.
Duration
5 Days
