Objectives
- Identify benefits of Emotional Intelligence
- Apply the LISTEN process in an everyday work situation
- Identify guidelines for delegating responsibility
- Apply guidelines for delegating responsibility
- Identify tools to stimulate creativity
Outlines
- The Need For Emotional Intelligence
- What is Emotional Intelligence
- Why Emotional Intelligence is necessary for managers
- EQ & Managers
- When trust is lacking performance suffers
- Examples
- Types of EQ
- Working with people means working with Emotions
- Developing EI in the workplace
- Importance of Emotional Intelligence
- Components of Emotional Intelligence
- Probabilities:
- Relationship Problems
- Rage in the workplace
- failure to advance in career
- Poor decision making capability
- EQ versus IQ
- Why EQ
- Benefits of EQ
- Use of EQ at Workplace
- It is EQ that will solve our retention & morale problems
10. Why use EQ in the workplace
11. Emotional Ambivalence fuels organizational success
12. Eight emotional intelligence management competencies
- Sound decision-making
- Empathy
- Communication
- Influence
- Adaptability
- Self-management
- Self-awareness and accurate self-assessment:
- Initiative
Who Should Attend
- Managers, team leaders, and project managers who want to apply the use of emotional intelligence to the organization's employees