Objectives
This course is designed to enable Participants to:
- Maximize customer service and provide fast and accurate issuing.
- Plan and control the warehousing operation to
- Minimize the operational costs.
- Guarantee safety to the warehouse personnel and facilities.
- Plan to develop the warehouse personnel.
- Effectively organize your store and warehouse
- Reduce time wasted in locating stock
- Use correct handling equipment
- Increase your knowledge on good housekeeping of store & warehousing functions
- Select the appropriate type of equipment
Outlines
DAY 1
The Role of the Warehouse
- Why we need a warehouse,
- What functions they cover,
- How do they fit into the supply chain
- The balance between sorting and storing
- 12 initial questions to ask about warehousing activity
Product Classification
- Supply /demand variables
- ABC Analysis or the 80/20 rule
- Determining product handling groups
- Throughputs and product formats
DAY 2
Layout Options
- Receiving options
- Storage options
- Picking/assembly options
- Dispatching options
- Using the floor and the height space
- Organizing for flow
Methods and Equipment
Here we specifically look at the lifting, storing and moving equipment available for specific layout options, including:
- Warehouse structures
- Loading bays
- Selecting fork lift trucks
- Selecting racking
- Implications for warehouse layouts
- Operational timings and planning
DAY 3
Health and Safety
- Duty of care
- Inspections and risk assessments-task analysis
- Equipment maintenance and care
- Raising people's awareness
Security and Loss
- Minimizing internal theft
- Minimizing external theft
- Preventative measures will be briefly discussed.
DAY 4
Productivity and Costs
- Fixed and variable cost
- Typical costs involved
- A model for understanding the roles of productivity, utilization, and performance
- Setting productivity and cost targets
- The importance of having measurements and key indications of performance
Service Levels
As Warehouses are a link in the total process of satisfying customers, this session will therefore look at:
- Internal and external customers
- The three key customer service measure
- Customer service sampling
- Effects of substandard service
- Minimizing errors
DAY 5
Stock Coding
- Different methods
- Understanding of all involved
- Checklists to help on deciding the best option
Stock Recording
- Separation of powers
- Legal issues
- How do we get inaccuracies?
Stock Checking
- Roles and responsibility
- Requirements
- Job Descriptions
- Authority levels
- Tolerances and approvals
- The programme
- Options
Reconciliations / discrepancies
Who Should Attend
- Storekeepers
- Warehouse managers
- Warehouse supervisors who wish to enhance their current skills in managing stores and warehouse.
Logistics operations personnel