DAY 1 -

What is meant by Empowerment and by Engagement?

• Definition of Empowerment and what it attempts to achieve
• Definition of Engagement and what it attempts to achieve
• Characteristics of engaged employees and of disengaged employees
• Characteristics of empowered employees and un-empowered employees
• Motivation – Intrinsic and extrinsic
• Goal theory

DAY 2 -

Techniques for engaging employees

• Informal participative decision-making programmes
• Job enrichment,
• Continuous improvement
• Self-managed work teams.
• Quality circles
• Informal and formal consultation processes
• The establishments of charters with employees

DAY 3 -

The Role of the Supervisor and Team Leader

• The relationship with ER and HR
• The Interpersonal skills involved – listening, communicating, assertiveness and influence
• The responsibility for people
• Delegation
• Running Meetings

DAY 4 -

Empowered performance reviews

• Agreeing goals
• Motivating through feedback
• The importance of praise and how to make it more effective
• Coaching
• Reviewing performance
• Providing genuine development
• Handling unrealistic expectations

DAY 5 -

The key interventions

• Recruitment
• Induction
• Setting standards
• Handling problems
• Handling change
• The relationship with your boss