ITC

For newly appointed supervisors and managers: the opportunity to become equipped with the tools necessary for success in their new role.
For the experienced supervisors and managers: the opportunity to revisit the building blocks of management excellence while focusing on the specific challenges of their present situation.
For the employer: the opportunity to have a professionally developed, custom designed, targeted learning curriculum for its employees and industry without high cost or adding to overhead.

Course 1: The Essentials of Strong Leadership

Focusing on the essential elements in providing strong and effective leadership to employees
Understanding leadership and its impact on the organization
Evaluating leadership styles; recognizing strengths and areas for development
Developing a basis of trust and confidence with employees
Understanding the keys to successful motivation
Using goal setting, time management, planning and prioritizing techniques successfully
Implementing effective delegation techniques
Empowering employees to take on more responsibility
Removing barriers to enable employees to succeed
Organizing and coordinating employees’ activities effectively

Course 2: Critical Management Communication Skills

Gives supervisors and managers the techniques required to communicate effectively, both up and down, within the organization. In this course, participants will learn that communication is the art of expressing ideas to create action.
Mastering the art of persuasion to motivate others to higher levels of achievement
Handling criticism without becoming defensive
Defusing tense or explosive situations
Removing the most common obstacles in getting critical ideas across
Becoming a better communicator by being a better listener
Communicating your perspective with clarity and power
Using “damage control” tactics to smooth over hard feelings and prevent grudges
Avoiding words and phrases that cost credibility
Using silence to gain information

Course 3: The Keys to Successful Performance Management

Enabling supervisors and managers to develop their skills to raise productivity, improve worker morale, retain good employees, and enhance the workplace environment
Developing realistic and objective performance measures
Setting and communicating specific expectations
Working with job descriptions and position statements
Developing work instructions and task listings
Coaching employees to acquire or develop job skills and knowledge
Counseling employees through difficult performance issues
Monitoring employee productivity
Implementing a process of giving and receiving feedback
Preparing meaningful performance evaluations

Course 4: Decision Making and Planning Skills

Enabling supervisors and managers to more effectively plan and implement the steps necessary to achieve goals and improve processes
The decision-making process
Decision-making styles
Group versus individual decision making
Identify team, department and organizational needs and goals
SWOT analysis at the department level
Developing realistic goals that have positive results
Integrating the organization’s mission in both strategic and operational planning
Establishing the priority of activities to maximize their impact
Analyzing processes to determine their effectiveness
Improving processes – methods to eliminate wasteful steps

This curriculum is intended for supervisors and managers wanting to develop and enhance their core competencies in the skills of professional management. This course is designed to be given over four days, which can be continuous or spread over time. Optional “next step” topics are shown at the end of this outline. Using the tools of strong leadership, effective communication, performance management and organizational development, the attendees will maximize their own potential while achieving the goals of the organization.

5 Days

Start Date	End Date	Country	City