Objectives
Having completed this communication skills course participants will be able to:
- Understand how they use their energy to work effectively
- Learn how to manage themselves better, especially when facing work situations which cause them stress
- Be more aware of the impact they have on other people.
- Be more skilful at understanding how and why other people behave and react as they do
Outlines
- Forms and methods of communication
- Communication styles
- Non-verbal communication
- Action planning and reflection
- Influencing Others
- Being more Sensitive to Feelings
- Selling Ideas and Products
- Boss-Subordinate Relationships
- Assessing and Motivating others
- Mental and Physical Health and Handling Stress
Who Should Attend
- This course is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their bosses.