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Communication and interpersonal skills
Objectives

 

Having completed this communication skills course participants will be able to:

  • Understand how they use their energy to work effectively
  • Learn how to manage themselves better, especially when facing work situations which cause them stress
  • Be more aware of the impact they have on other people.
  • Be more skilful at understanding how and why other people behave and react as they do

Outlines

 

  • Forms and methods of communication 
  • Communication styles
  • Non-verbal communication
  • Action planning and reflection
  • Influencing Others
  • Being more Sensitive to Feelings
  • Selling Ideas and Products
  • Boss-Subordinate Relationships
  • Assessing and Motivating others
  • Mental and Physical Health and Handling Stress

Who Should Attend

 

  • This course is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their bosses.

Duration

3 Days

Start Date End Date Country City

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