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Communication and interpersonal skills
Objectives

Having completed this communication skills course participants will be able to:

  • Understand how they use their energy to work effectively
  • Learn how to manage themselves better, especially when facing work situations which cause them stress
  • Be more aware of the impact they have on other people.
  • Be more skilful at understanding how and why other people behave and react as they do

Outlines

  • Forms and methods of communication 
  • Communication styles
  • Non-verbal communication
  • Action planning and reflection
  • Influencing Others
  • Being more Sensitive to Feelings
  • Selling Ideas and Products
  • Boss-Subordinate Relationships
  • Assessing and Motivating others
  • Mental and Physical Health and Handling Stress

Who Should Attend

 

This course is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their bosses.

Duration

5 Days

Start Date End Date Country City

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