Objectives
Having completed this communication skills course participants will be able to:
- Understand how they use their energy to work effectively
- Learn how to manage themselves better, especially when facing work situations which cause them stress
- Be more aware of the impact they have on other people.
- Be more skilful at understanding how and why other people behave and react as they do
Outlines
- Forms and methods of communication
- Communication styles
- Non-verbal communication
- Action planning and reflection
- Influencing Others
- Being more Sensitive to Feelings
- Selling Ideas and Products
- Boss-Subordinate Relationships
- Assessing and Motivating others
- Mental and Physical Health and Handling Stress
Who Should Attend
This course is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their bosses.