Outlines

 

Defining the Role of the Office Manager

• Understanding the core components of the office manager role:
  – Functions
  – Roles
  – Responsibilities
• Clarifying expectations
• Four dimensions exercise

Logistics - The Art of Effective Planning and Organising

• How to plan – a step by step framework for success
• The importance of robust project management skills
• Avoiding the common logistical traps
• Documentation control – ensuring you have the facts at your fingertips
• Organising and structuring processes and procedures
• Problem solving and decision making

Budgeting - Understanding and Controlling the Finances

 

• Understanding core financial terminology
• How to write and understand a budget
• The most effective way to control a budget
• Allocating resources in a cost effective way
• How to defend your budget from attack

Essential Negotiation Skills - Doing Win/Win Deals

• The critical importance of obust negotiation skills
• Understanding your counterpart
• Learn your strengths and play to them
• Tactics and counter tactics – a best practice approach
• Why win/win is the ultimate goal in any negotiation

Effective Communication - Written and Spoken

• How to get your message across firmly and fairly
• Practical ways to get your voice heard in any scenario
• Best practice communication model:
  – Email communication
  – Meetings
  – 1 to 1 scenarios
• Effective business writing
• Writing instructions and process guides
• Getting your hands on the information you need

Influencing Across Your Organisation - Getting Them to Accept the Decision

• The role of influencing within modern organisations
  – Influencing upwards
  – Influencing across business functions
  – Influencing teams
  – Influencing individuals

Prioritising - How to Cram 24 Hours into a morning!

• How to prioritise in a way that works for you
• Identifying your personal “time stealers”
• Best practice time management techniques
• How to defend your time from institutional and colleague attack
• Practical steps for increasing productivity and efficiency
• The importance of effective delegation

Managing Change - Gaining Commitment

• How to introduce change painlessly
• Up-selling change as a positive
• Pre-empting and managing potential negative impact
• Learn to cope yourself

Taking Control - Stick to Your Guns

• Understanding and maximising your personal strengths
• Harnessing the unique strengths of others
• Don’t get panicked by rank into changing your tack

Dealing with Difficult Situation - People and Emotions

• Dealing with the organisational hierarchy
• Coping with those who know better
• How to handle emotions and feelings in a professional way
• Conflict resolution – a best practice approach
• Dealing with the human crisis

Dealing with Pressure and Stress

• Coping with difficult problems
• The importance of keeping things in perspective
• Dealing with crisis scenarios
• Practical breathing techniques[1]How to handle your own stress
• Coping with others in stress

 

Who Should Attend

Duration

5 Days