Objectives
This course enables the Participants to:
- Understand the definition of Capacity in healthcare
- Understand the Lean Philosophy
- Understand and apply the Lean Tools in healthcare
- To identify the lean role in the development of the organization and elimination of wastes in healthcare
- To know the relation between lean & Quality Management
Outlines
Module 1 – Operations Management and Capacity Planning
- Determinants of effective capacity
- Key decisions in capacity planning
- Determining capacity bottlenecks and required investments
- Determining Capacity
- Methods of Work Orders Scheduling
- Load Leveling
Module 2 – Understanding Lean Management
- About Lean
- History behind Lean
- Toyota Production Systems
- The Toyota Precepts
- How does Lean apply to healthcare?
- The types of wastes in healthcare
Module 3 – Liker's Toyota Way
- Philosophy
- Process
- People and Partners
- Problem Solving
- Examples and results from the world’s leading lean hospitals
Module 4 – The TPS House
- The Goals of TPS
- The First Pillar: Just In Time ( JIT}
- The Second Pillar: Jidoka
- (Error-Free Production}
- Kaizen (Continuous Improvement}
- The Foundation of the House
- Toyota's management system and applications to healthcare
Module 5 – The Five Principles of Lean Business
- Value - Applying the Kano Model
- Value Stream – Identifying Wastes
- Flow – Types of Causes
- Pull – Simplifying Complexity
- Seek Perfection – Continuous Improvement
- Creating better "flow" for patients and processes
Who Should Attend
This course is important for managers, supervisors, executives and team leaders in all vocational operation areas within the hospital and Quality staff, doctors, nurses and others who are charged with, or, who are interested in implementing improvements to their jobs and job functions.