Outlines

 

Setting Goals:

• Defining goals setting
• Thought to motivate you to set goals
• Separating real from neurotic goals from ideals to action

Improving and managing a successful relationship with your boss: 

• Deepen on your understanding of your managers challenges
• Setting a solid foundation in the partnership
• The non-communication manager
• Dealing with difficult personalities
• Manager/Secretarial partnership
• Managing stressful situations –how to stay calm
• Making a decision, does your boss permit you to take initiative?

Developing a productivity working relationship with your boss –how to make a winning team?

• How do you find out about each others personality traits to ensure a smooth working relationship?
• Generating goodwill getting to trust each other?
• How do you deal with your bosses changing moods?
• Benefits of adapting your style to compliment your bosses style
• Anticipating each others needs –how to deliver before you are asked?
• What are the main prerequisites for being a winning team?

 

Working for more than one boss:

• Setting priorities –deciding what can wait and what needs to be done now
• Understanding the functions of our bosses and their priorities
• The importance of open communications
• Increasing your effectiveness by developing your organization skills

Communication: 

• Elements necessary for good communication
• Step to communicate well
• Charting out your personality
• Understanding your strengths and stresses
• To be aware of the communication process in business.
• To use the appropriate communication medium
• To be aware of the causes of communication breakdown.
• To practise effective listening techniques
• To identify the procedures for planning and preparing a successful presentation
• To be aware of the use of visual aids and technology in presenting information
• Communication and gender and age
• Dealing with difficult personalities through the right communication skills.

Managing your time and operations to increase your personal effectiveness:  

• How to optimize the use of your time?
• To learn the techniques of effective time management
• Planning the first ten minutes
• Avoiding the busy trap

-         Understanding job priorities

-          Using the two-way communication

-          Prioritizing tasks

-          Using a tracking system

-          Understanding urgency

-          Addressing excuses

-          Achieving success

• Number of Techniques that Aim to Increase the Effectiveness of a Person in Getting the Things Done.
• To-do list
• Goal setting

 

-         Rational goals

-         Directional goals

-         Muddling through

• Value and cost of meeting
• Types of meetings
• Successful meeting leader and participants
• Meeting process
• The manager / secretary meeting the second magic ten minutes
• Learn how to control time during meetings
• Controlling your telephone
• Dissolving time loss causes

Creative thinking & problem solving:

• Defining problem solving
• Planning your strategy
• Exploring alternative decision
• Taking real problems and working through them
• Five style for dealing with conflicts

Creating a high profile:

• Identifying the barriers
• How to move forward
• How to become more influential and productive
• Report to your manager
• Creating a personal action plan  

 

Building your reputation- What makes you a top of the range Executive Secretary.

• Who are the people you can learn from inside/ outside the organization
• What is a mentor? Do you have one?  
• Dedication –how much should you enjoy the work you do take pride in it?
• Loyalty and discretion –are the title white lies acceptable?
• Appearance –does your personal appearance really reflect the worth you place in yourself
• Good common sense and logic
• Discipline, efficiency and ability to organize

Making the office technology work for you:

• Making maximum use of your personal computer- Using the different software to organize your work.
• Using e-mail to improve communication
• The Internet – what it can do for you?  

The future role of the PA/Executive Secretary:

• The factors currently affecting your role
• Changes to the role –is it an opportunity or threat?
• The role in the future – where do we go from here?
• What skill attributes and qualifications do you need?
• Tips on ways to gain skills that will help you stay ahead.

Who Should Attend

 

Executive Secretary ,Administrative Assistant  I ,II ,III , Administrative supervisor & Manager

Duration

5 Days