Outlines

Module 1 – Organization Performance

• Domains of Excellence
• The High Performing Organization
• Performance Management
• Types of Indicators
• FABRIC model for Indicator selection

Module 2 – Fundamentals of Excellence

• MBO
• ISO and TQM
• EFQM
• BSC
• Using Strategy Maps

Module 3 – Excellence Model of Operations

• SIPOC
• SCOR model
• Benchmarking and best practices
• BPR
• Innovation vs Kaizen

 

Module 4 – Change Management

• Change leadership intellects
• Types of Changes
• Change programs
• Change project phases
• Prioritization using Time Matrix and Improvement Matrix
• Deployment Risk matrix
• Four Ds of Effectiveness
• The 4 Disciplines of Execution

Module 5 – Performance Measurement

• Performance management cycle
• Designing KPIs
• Identifying KPIs
• Characteristics of a good KPI
• Difference between KRIs and KPIs
• 12 steps model in developing KPI system
• Reporting KPIs and Dashboards

Module 6 – The Fundamental KPIs

• Measuring and understanding your customers
• Measuring and understanding your financial performance
• Measuring and understanding your internal processes
• Measuring and understanding your employees

Module 7 – Improvement using Lean Management

• Measuring Capacity
• The OEE
• Bottleneck Analysis and Theory of Constraints
• House of Toyota
• The 8 Types of wastes
• The 7 tips for Successful Continuous Improvement
• Success Motivation – Types of People

Who Should Attend

This course is important for managers, supervisors, executives and team leaders in all vocational operation areas within the organization and anyone seeking to develop their supervisory skills and behaviors.

Duration

5 Days