Outlines

 

·The definition of process mapping

·The different ways of looking at a process (time sequence-dependant& decision-dependant tools)

·When to use turtle diagrams, value stream mapping, flow charting (time-and decision-based)

·How to use critical path techniques

·How to collect and use data from the mapping process

·How to use mapping for risk analysis

·How to use mapping with effective key performance indicators

·How to reduce non-value add activities

·How to identify process “wastes”

·How to use process mapping to improve the efficiency and effectiveness of existing processes

·How to use process mapping for new processes prior to implementation

Who Should Attend

All employees, managers, and quality professionals responsible for increasing the effectiveness of their workgroup or organization Suitable for both the public and private sectors

Duration

5 Days