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Day One:
1. Voice terminals categories
1.1 Analog telephone
1.2 Digital telephone
1.3 IP telephone
2. Next Generation Telephone & Terminals Devices
2.1 Cordless / site based cellular phones
2.2 Telephone market view
2.2.1 DBA telecom
2.2.2 Circa
2.2.3 Pingtel
2.3 Software/PC phones
Day Two
3. Software/PC phones
3.1 Microsoft net meeting
4. Video conferencing
4.1 Poly com view station
4.2 C-phone
4.3 Motion media
4.4 Video conferencing with net meeting
Day Three & Four:
5. Voice deployment in enterprises
5.1 IP – based endpoints: desktops & conference phones
5.2 IP – PBX, IP Centrex, and IP – based PBX Tie, lines
5.3 IP – VPN & VOIP for Tele-workers
5.4 Web – based call and contact centers
5.5 Next generation enterprises networks
5.5.1 Customers’ expectations
5.5.2 Process reengineering & consolidation
5.5.3 Proactive maintenance
5.5.4 Support for QoS
5.5.5 Support for multimedia
5.5.6 Improving used access
5.5.7 Wireless access
5.5.8 Enterprise network management
Day Five:
6. Distinct IP Telephony
5 Days
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