Outlines

I. Retail Banking (3 modules)

An introduction to retail banking to help you understand the different types of loan products offered by banks. The course discusses products like consumer loans (for mortgages or auto loans) and the role and functions of bank tellers.

II. Deposits (4 modules)

Covers all aspects of deposit-taking and deposit operations. You will understand the procedure of opening different types of accounts with a bank and various types of deposits and their advantages and disadvantages.

III. Advances (7 modules)

Overview of a bank's credit function, various types of loans and advances by a bank. In-depth discussion of lending to different types of accounts by a bank branch. Reviews financial analysis for lending, different securities provided for loans and advances, and asset categorization by banks based on their performance.

IV. Risk Management (3 modules)

Understand the basic principles of risk management. Topics include the different types of risk encountered by banks as well as credit risk management and operational risk management in banks.

V. Payment and Settlement System (2 modules)

Understand the various modes of payment and settlement systems and review how electronic funds transfer works.

VI. Bookkeeping and Accounting (3 modules)

Covers the principles of bookkeeping and best practices by banks in bookkeeping. Also covers the importance of final statements of accounts for banks.

VII. Trade Finance (2 modules)

Learn the tools of trade financing such as pre-shipment credit, post-shipment credit and letters of credit.

VIII. Foreign Exchange Operations (3 modules)

Covers foreign exchange operations of a retail bank environment. Modules also review FEDAI rules relating to forex transactions, procedures in case of issues and encashment of travelers' cheques and foreign currency notes.

IX. Marketing (3 modules)

Learn service marketing and customer relationship management for retail banking.

X. Technology and Security (4 modules)

Understand banks' internal control systems and types of hardware and software used in retail banking.

XI. Ancillary Services (2 modules)

Understand the ancillary services offered by bank branches: credit card operations, dematerialization services, safe custody services, and safety deposit box services. 

XII. Human Resources and Corporate Social Responsibility (2 modules)

Learn how to manage a retail bank's human resources.  You will also review in detail the corporate social responsibility of banks and broad categories of CSR activities undertaken by banks.

Who Should Attend

Those who are interested in understanding the operations of a bank branch.

Duration

5 Days