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Norstar Programming
Objectives

Outlines

 

  • Describe Norstar Callpilot 100150 Voice Messaging Components And System Operation
  • Plan For And Install Norstar Callpilot 100150
  • Allocate Channels For Callpilot In The BCM
  • Build, Edit And Delete Mailboxes
  • Edit Class Of Service Parameters (Password Expiration, Call Record Ability, Message Retention Period, Etc.)
  • Initialize And Administer All Types Of Mailboxes Subscriber, Information, General Delivery And System Manager
  • Program And Demonstrate End User Mailbox Features (Outbound Transfer, Off-Premise Message Notification, Personal Target Attendant, Call Record, Etc.)
  • Record Company Greetings And Automated Attendant Prompts
  • Configure And Assign Greeting Tables For Line Answering
  • Remotely Administer Business Status And Remotely Record Company Greetings
  • Build, Edit, Enable And Disable CCR Trees
  • Translate Customer Requirements Into CCR Tree PathNode Options
  • Install Unified Messaging On Pcs With Compatible E-Mail Client Software
  • Configure Unified Messaging On Individual Pcs To Allow Users To Receive, Send And Administer Voicemail Messages In Client E-Mail Applications
  • Demonstrate For End Users How To Use Unified Messaging
  • Program A Basic Call Center (Agents, Skillset DayNight Routing Tables, Overflow Routing, Intelligent Routing, Line Answering, Etc.)
  • Demonstrate End User Call Center Features (Logging InOut, Make Busy, Supervisor Features)
  • Understand More Advanced Call Center Settings - Discussion Only
  • Understand Call Center Reporting - Discussion Only
  • Troubleshoot Voice Messaging Features Working With Telephony System Features

Who Should Attend

Duration

5 Days

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