Outlines

• Describe Norstar Callpilot 100150 Voice Messaging Components And System Operation
• Plan For And Install Norstar Callpilot 100150
• Allocate Channels For Callpilot In The BCM
• Build, Edit And Delete Mailboxes
• Edit Class Of Service Parameters (Password Expiration, Call Record Ability, Message Retention Period, Etc.)
• Initialize And Administer All Types Of Mailboxes Subscriber, Information, General Delivery And System Manager
• Program And Demonstrate End User Mailbox Features (Outbound Transfer, Off-Premise Message Notification, Personal Target Attendant, Call Record, Etc.)
• Record Company Greetings And Automated Attendant Prompts
• Configure And Assign Greeting Tables For Line Answering
• Remotely Administer Business Status And Remotely Record Company Greetings
• Build, Edit, Enable And Disable CCR Trees
• Translate Customer Requirements Into CCR Tree PathNode Options
• Install Unified Messaging On Pcs With Compatible E-Mail Client Software
• Configure Unified Messaging On Individual Pcs To Allow Users To Receive, Send And Administer Voicemail Messages In Client E-Mail Applications
• Demonstrate For End Users How To Use Unified Messaging
• Program A Basic Call Center (Agents, Skillset DayNight Routing Tables, Overflow Routing, Intelligent Routing, Line Answering, Etc.)
• Demonstrate End User Call Center Features (Logging InOut, Make Busy, Supervisor Features)
• Understand More Advanced Call Center Settings - Discussion Only
• Understand Call Center Reporting - Discussion Only
• Troubleshoot Voice Messaging Features Working With Telephony System Features

Who Should Attend

Duration

5 Days